Commercial Roofing Service Manager

TeamCraft Roofing•Allentown, PA

2h•$80,000 - $120,000•Onsite

About The Position

TeamCraft Roofing is seeking a Commercial Roofing Service Manager to lead local branch operations. This role is responsible for selling work, growing operations, and maintaining positive customer relationships. The Service Manager will also oversee general construction management duties including estimation, project management of service jobs, scheduling, paperwork, and communication, managing every job from purchase order receipt to final completion and billing. A key aspect of this role is providing leadership and developing field employees, promoting the company's core values of honesty, safety, quality, and teamwork. Adherence to OSHA and Teamcraft Safety Demands and Expectations is crucial, as is providing employees with necessary safety items and direction.

Requirements

High School Diploma or GED plus five years in a commercial roofing environment.
Considerable knowledge of various commercial roofing systems, materials, and installation methods.
Good knowledge of state and local building codes including Uniform Building Code, and electrical and plumbing codes.
Some knowledge of construction site development; commercial construction, demolition, and remodel procedures.
Experience determining roof types and estimating materials, hours, and replacement costs for commercial roofing projects.
Experience directing large-scale commercial roofing projects and interpreting roofing plans, specifications and standards.
Experience determining roofing product acceptability and developing warranties.
Experience developing and monitoring construction and contract documents.
Valid driver's license.
Ability to read, analyze, and interpret, in English- safety rules, operating and maintenance instructions, and procedure manuals- and to write routine reports and correspondence.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals and to compute rate and ratio.
Strong communication skills; must be comfortable fielding questions daily from clients, employees, and company leadership.
Working knowledge of how roofing systems function and go together.
Strong organizational skills, including an effective personal filing/storage system.
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret a variety of instructions in mathematical or diagram form and deal with abstract and/or concrete variables.
Adhere to all safety rules and procedures. Bring unsafe acts and conditions to the attention of the manager. Correct hazards and unsafe conditions. Train other associates in safe work practices. Investigate accidents, near-accidents, and potential hazards. Actively participates in housekeeping activities and in the safety and health program.

Nice To Haves

Interactive web-based training.
Various training opportunities to advance your career.
Open access to estimating department.
The full-time safety department will help monitor safety and provide necessary training.

Responsibilities

Provide leadership and develop the career of field employees.
Promote company core values: honesty, safety, quality, and teamwork.
Lead the local branch operation.
Sell work and strive to grow operations.
Maintain a positive customer base and experience.
Perform general construction management duties: estimation, project management of service jobs, scheduling, paperwork, and communication.
Manage every job from receipt of the purchase order through final completion and billing.
Adhere to all OSHA and Teamcraft Safety Demands and Expectations.
Provide employees with necessary safety items and direction.
Lead the local operation with a target minimum of 10 roof techs.
Maintain a disciplined approach to safety, addressing safety plans in advance and conducting safety inspections.
Meet financial metrics, targeting a minimum 20% net income.
Meet quality control (QC) standards.
Establish career paths with all branch employees, reviewed quarterly.
Refrain from any side work unless specifically approved.
Maintain a legal, drug-free workplace.
Comply with all Company Roofing Safety Policies.
Evaluate multiple types of both low slope and steep slope roofing.
Diagnose problems on roofs and provide solutions.
Manage customer relations and build/maintain a positive customer base.
Build a customer base and actively sell work.
Hire and train employees; conduct employee evaluations.
Read drawings and specifications.
Estimate work.
Perform job cost analysis.
Work outdoors in all types of weather.
Climb stairways and ladders; work on potentially unsafe or hazardous roofs and structures.
Work with hazardous materials including solvents, bottled gas, asphalt products and pitch.
Maintain dispatch board in the Company’s field management system and ensure work orders are closed within 30 days of dispatch.
Comply with all weekly reporting requirements.
Conduct weekly meetings with the team, scrub timesheets, submit via email, conduct Toolbox Talks and submit via email, review information daily/weekly with the crew.
Manage the Field Management System: review and correct work orders, complete Daily Reports, complete inspections, set up properties/outlines.
Handle Estimates/Proposals: compose a thorough Scope of Work, complete accurate estimates, prepare a written Proposal/Master Service Agreement (MSA), complete Change Orders.
Manage Email & Communication: construct clear, professional emails, remain vigilant and responsive.
Manage Job Management (Start to Finish): set up jobs, build a complete job schedule, order materials, confirm labor assignments, arrange accommodations and equipment.
Track job progress via Manning Reports-in-progress billing.
Complete Weekly Deliverables: timekeeping, Toolbox Talks, Red/Green Report or Wednesday Job Calls Report, Weekend On-Call/Weekly Activities Link.
Attend weekly Jobs conference call.
Complete, deliver and maintain accurate Material Transfer Orders.
Complete Pre-Installation Notices (PINs) for all warranty jobs.
Maintain working knowledge of warranty types.
Maintain and organize company credit card receipts and complete monthly reports.
Complete company vehicle inspections monthly.
Visit jobsites weekly to evaluate safety, quality and efficiency.
Interview and hire new roofers; complete new hire orientations.
Meet with local clients and vendors to grow the office.
Complete take-offs to generate additional work.
Listen to and engage customers; identify their needs and propose solutions.
Develop job site plans covering safety, loading/unloading the roof, dumpster placement, etc.
Manage a call center, manage a crew of individuals that consist of roofers, foreman and helpers/laborers, and maintain business to company standards.