Entry Level Commercial Refrigeration Technician HVAC-R

Easy Ice LLC • Lenexa, KS

16h • Hybrid

About The Position

Easy Ice is a growing company that provides an all-inclusive commercial ice machine subscription to business owners nationwide. They have been changing their industry since 2009 and are looking for team members to help restaurants, bars, hospitals, hotels, and other businesses get the ice they need. Easy Ice invests in employee professional development and quality of life, aiming to be a top employer. The company offers opportunities for professional growth through meaningful work projects and learning opportunities, focusing on employee wellbeing. They foster an empowering company culture where employee voices are heard.

Requirements

• High school diploma or general education degree (GED).
• 1-2 years of experience in a customer service-oriented technical role or equivalent combination of education and experience preferred.
• Basic understanding of mechanical systems and electrical components related to ice machines or similar equipment.
• Familiarity with troubleshooting techniques and standard repair practices.
• Strong communication skills to effectively interact with customers and team members.
• Problem solving abilities and a proactive approach to addressing issues.
• Ability to manage time effectively and prioritize tasks to ensure service calls are completed in a timely manner.
• Skills in maintaining organized records and documentation of service activities.
• Demonstrated track record of delivering highest level of customer satisfaction.
• High-energy individual with a positive attitude and strong commitment to customer satisfaction.
• Willingness to learn and adapt to new technologies and service protocols in the field of ice machine repair and maintenance.
• Strong work ethic and dedication to new technologies and service protocols in the field of ice machine repair and maintenance.

Nice To Haves

• Vocational/Technical Training preferred.
• Previous experience with ice machines or HVAC maintenance or similar equipment is a plus.

Responsibilities

• Installation, preventative maintenance, servicing, and cleaning of ice machines.
• Ensuring optimal functionality and cleanliness of equipment to meet customer service requirements.
• Assisting in troubleshooting issues.
• Conducting routine inspections.
• Executing scheduled maintenance tasks under the supervision of senior technicians.
• Driving service success to enhance customer satisfaction and maximize customer retention.
• Cleaning, installing, and repairing machines properly.
• Maintaining proper truck stock and vehicle cleanliness and organization standards.
• Ensuring machines are serviced in a condition that makes it easier for other technicians to follow.
• Following all protocols around the completion and communication of work orders to prevent inaccuracies or delays in the billing process.
• Performing duties as assigned including the installation of equipment, bagging/delivery of ice, cleaning, repairing, and maintaining ice machines.
• Performing comprehensive servicing, installation, and thorough cleaning of ice machines per Easy Ice standard operating procedures.
• Communicating effectively with coworkers and customers to ensure all work orders and assignments are completed on time.
• Accurately documenting all actions performed during service visits by taking required photos, completing forms, reports, logs, and maintaining clear records of maintenance activities.
• Ensuring proper truck stock at all times, avoiding unnecessary return trips and delays in customer service.
• Managing the pickup and delivery of ice as needed for service calls.
• Identifying and reporting any additional actions required to enhance customer satisfaction, including recommendations for parts replacement, cleaning, or equipment repairs.
• Facilitating the processing of accurate payments from customers and assisting in the proper shutdown or removal of equipment when necessary.
• Assisting in maintaining a clean, organized, and safe work environment in the shop when applicable by adhering to all safety protocols and cleanliness standards.
• Ensuring vehicle cleanliness and organization, removing all ice and trash at the end of each shift to improve safety and to uphold a professional appearance.

Benefits

• Competitive pay
• Company Vehicle & Cell Phone
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourages employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED