Commercial Refrigeration Technical Support Engineer
About The Position
As a Commercial Refrigeration Technical Service Engineer at Solstice Advanced Materials, you will assist HVAC/R OEMs, end users, contractors, and sales personnel in promoting and qualifying Solstice HVAC/R refrigerant options and related products and services. The group supports customer sales calls and technical field trials, answers technical questions, provides feedback to R&D for product development, and assists with prototyping and field trials of new products. The role supports multiple segments of the HVACR industry, with a focus on retail food refrigeration. You will contribute to the sales, marketing, and introduction of Solstice refrigerant offerings, demonstrating the company’s technical expertise across multiple platforms. The position reports to the Technical Services Director and is based in Morris Plains, New Jersey, or Buffalo, New Jersey. Domestic and international travel and visits to commercial and industrial sites are required. The annual base salary range is $130,514–$163,437. Solstice states that compensation may vary based on factors including responsibilities, experience, education, training, skills, and market and business considerations. Solstice employees are eligible for a comprehensive benefits package.
Requirements
- At least 10 years of experience in commercial and industrial refrigeration.
- Ability to travel domestically and internationally.
- Ability to visit commercial and industrial sites.
- Understanding of refrigerant properties and a firm grasp of the refrigeration cycle.
- Customer-facing experience, including sales or project manager interaction.
Nice To Haves
- Field work experience across multiple segments, including commercial refrigeration.
- Retail food refrigeration expertise, including supermarket design, application, and sales.
- EPA certification.
- Leadership or specialized skills, such as experience as a service manager.
- Technical background across refrigeration and air conditioning, including knowledge of retrofit procedures, fluid systems, and air delivery systems.
- Refrigeration system design experience, including load calculations, equipment selection, line sizing, and refrigerant selection.
Responsibilities
- Answer technical service inquiries directly and maintain the SFDC database.
- Support marketing and sales teams through technical expertise in face-to-face customer interactions.
- Present Solstice refrigerant solutions to industry groups and share expertise internally.
- Support retrofits to Solstice low-GWP refrigerant offerings and instruct field personnel on proper procedures.
- Stay informed about regulations and guide the industry on refrigerant choice.
- Contribute to technical manuals, data sheets, and publications concerning Solstice refrigerants and service offerings.
- Assist with customer sales calls, technical field trials, prototyping, and field trials of new products.
- Provide feedback to the R&D group for new product development.
Benefits
- Employer-subsidized medical, dental, vision, and life insurance.
- Short-term and long-term disability coverage.
- 401(k) match.
- Flexible Spending Accounts and Health Savings Accounts.
- Employee Assistance Program (EAP).
- Educational assistance.
- Parental leave.
- Paid time off for vacation, personal business, sick time, and parental leave.
- 12 paid holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
