Commercial Recoveries Account Representative

Gurstel Law Firm P C•Golden Valley, MN

2d•Onsite

About The Position

The Commercial Recoveries Account Representative is responsible for the collection of assigned accounts that are going through the pre-legal and judgment collection process. Responsible for recovering unpaid account balances and judgments owed by businesses and personal guarantors in compliance with our standard operating procedures and client requirements. Accounts recovery with a professional demeanor, facilitate settlement offers, set up payment plans, facilitate garnishments and locate other assets for execution.

Requirements

High School or GED
Prefer two (2) years of customer service or collections experience.
Bi-lingual a plus
Must be able to adhere to the Firm’s core values: Do right, achieve results, maintain integrity.
Ability to multitask and work in a fast-paced environment
High level of attention to detail
Excellent communication and organizational skills
Ability to prioritize deadlines and commitments.
Self-Starter and forward thinker
Professional Demeanor
75+ WPM typing skills

Nice To Haves

Knowledge of CLS collection software is a plus

Responsibilities

Proven investigative, skip tracing, and research background.
Time Management – can manage one’s own time and prioritize high volume of tasks.
Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology.
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Judgment and Decision Making - Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations to clients.
Complex Problem Solving - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Excellent verbal and written communications skills - Ability to write detailed letters, review reports, communicate effectively with both clients and customers in professional and thorough matter.
Professional communication skills with the ability to set up repayment plans and document all communication and transactions.
The ability to manage files and records, create and send appropriate correspondence in accordance with state and federal laws, and prepare collection letters for attorney review, and other office procedures and terminology.
Customer Service: Knowledge of principles and processes for providing customer service. This includes client needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Judgment and Decision Making: Consider the relative costs and benefits of potential actions to choose the most appropriate one and make proper recommendations for client review.
Complex Problem Solving: Identify complex problems and review related information to develop and evaluate options and implement solutions.