Commercial Real Estate Support Specialist

Frost Bank • Houston, TX

4d

About The Position

This role is about helping team members achieve big goals. It involves serving others and being a helpful hand regardless of the issue, bringing joy through your presence, and adapting in ever-changing fast-paced environments. At Frost, it’s about more than a job; it’s about having a flourishing career where you can thrive, both in and out of work. Frost is committed to fostering an environment that reflects its values and encourages team members to be the best they can be. Joining an adaptable, integrity-driven team means becoming part of Frost’s 155-year legacy of providing unparalleled banking services. As the Commercial Real Estate Support Specialist, you will be responsible for performing administrative duties and general portfolio management within the commercial real estate team. You will build relationships with customers through effective communication and exceptional customer service, assist Relationship Managers with monitoring loan performance and covenant compliance, and proactively identify emerging risks. You will pride yourself in providing top-quality service during every interaction with internal and external customers while keeping integrity, caring, and excellence top of mind.

Requirements

• Bachelor’s degree in Business, preferably in Accounting or Finance
• 2+ years of experience in commercial banking or portfolio management; or related experience
• Completion of Frost’s Financial Services University training
• Ability to assess and understand credit risk and loan structures
• Record of high-quality underwriting work
• Excellent multi-tasking skills and high attention to detail
• Excellent written and verbal communication skills
• Proficiency in Microsoft applications

Nice To Haves

• Experience with construction tracking, covenant forecasting, and CRE-specific reporting tools

Responsibilities

• Assist with general portfolio management of commercial real estate loans, monitoring loan agreements and processing construction draws to ensure accuracy and compliance
• Analyze borrower financials, property performance, lease-up progress, construction milestones, and market trends to maintain accurate risk ratings and portfolio quality
• Serve as the Commercial Real Estate subject matter expert and trusted advisor to C&I bankers on owner-occupied real estate construction, acquisitions, and refinancing from initial deal review through closing, funding, and loan administration
• Communicate with customers to gather financial information and documentation as needed
• Partner with Relationship Managers to deliver excellent client experiences and facilitate smooth communication across teams, including syndicated loan relationships
• Produce internal reports for quarterly reviews and ongoing portfolio health assessments
• Monitor loan performance, covenant compliance, and proactively identify emerging risks or opportunities within the CRE portfolio
• Develop and sustain strong working relationships with internal business partners, staying informed on loan policy updates and the Bank’s current products and services
• Always take action using Integrity, Caring, and Excellence to achieve all-win outcome

Benefits

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) matching
• Generous holiday and paid time off schedule
• Tuition reimbursement
• Extensive health and wellness programs, including our Employee Assistance Program
• Referral bonus program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level