Commercial Real Estate Business Risk Manager
About The Position
The Commercial Real Estate (CRE) Risk Advisory team serves as a key first-line-of-defense risk partner across the CRE organization. The team provides oversight, guidance, and support for a broad range of operational risk activities, including issue management and remediation, audit support, escalated customer complaint resolution, procedure governance, business continuity planning, third-party oversight, risk and control activities, change management initiatives, and process improvement efforts. Team members work closely with business leaders to strengthen controls, improve operational effectiveness, and ensure risks are appropriately identified and managed. This role partners with multiple CRE business units to help navigate complex operational challenges and organizational change. Responsibilities may include investigating and resolving business issues, identifying process gaps, coordinating remediation efforts, advising on controls and governance, supporting audits and regulatory activities, assessing operational impacts of business changes, and driving process improvement initiatives. The position requires a consultative approach, strong problem-solving abilities, and the ability to collaborate with stakeholders across the organization to develop practical solutions that balance business objectives, client needs, and risk considerations.
Requirements
- Bachelor's degree, or equivalent work experience
- 10 or more years of applicable experience
- Expert understanding with risk management, issue remediation, audit tracking, and governance processes.
- Expert understanding of business operations, products, services, systems, and associated risks and controls
- Strong understanding of applicable laws, regulations, financial services, and regulatory trends
- Ability to build credibility and effectively partner with senior business leaders and stakeholders
- Strong process facilitation, project management, and organizational skills
- Excellent presentation, relationship management, and negotiation abilities
- Well-developed analytical and critical thinking skills
- Strong verbal and written communication skills
- Business acumen with the ability to proactively identify and address evolving business needs
- Proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and databases
Nice To Haves
- Experience with nCino and Archer preferred.
- Experience utilizing technology solutions to support operational risk, controls, and process improvement initiatives.
Responsibilities
- Serve as a trusted risk advisor to Commercial Real Estate business partners on operational risk matters, controls, governance, and procedural requirements.
- Support issue identification, root cause analysis, remediation planning, and resolution of operational risk events.
- Partner with business leaders to evaluate risks associated with new initiatives, organizational changes, and business process enhancements.
- Lead and facilitate process improvement initiatives, including process mapping, control evaluation, and workflow optimization.
- Coordinate and support internal audits, regulatory examinations, and remediation activities.
- Assist with risk and control documentation, governance activities, and ongoing monitoring efforts.
- Support business continuity planning, third-party oversight, and operational resiliency initiatives.
- Assess downstream impacts of organizational and business changes and recommend appropriate risk mitigation strategies.
- Collaborate with stakeholders across risk, compliance, audit, legal, operations, and business functions to address complex issues.
- Monitor operational risk trends and emerging concerns and provide recommendations to strengthen business processes and controls.
- Communicate risk-related findings, recommendations, and project updates to business leadership and key stakeholders.
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
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What This Job Offers
Job Type
Full-time
Career Level
Senior
