Commercial Real Estate – Associate
About The Position
The Commercial Real Estate Associate is part of Capital One Commercial Bank’s Multifamily Loan Servicing division, supporting its Agency Finance portfolio of loans underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae. Within Servicing Operations, the associate manages stakeholder communications and supports UCC lien maintenance, financial transactions, audits, year-end deliverables, and operational efficiency in a fast-paced, time-sensitive environment. The role is virtually home-based, with candidates required to live within approximately 50 miles of a Capital One hub in McLean, Virginia, or Charlotte, North Carolina, and to be able to come in person when required with at least 24 hours’ notice. Employees must maintain a secure, quiet home office and a private, password-protected cable or fiber internet connection meeting the stated speed requirements. Capital One may request proof of internet service and may update requirements with 60 days’ notice.
Requirements
- High school diploma, GED, or equivalent certification.
- At least 1 year of experience working in loan operations.
- Must live within approximately 50 miles of a hub in McLean, VA, or Charlotte, NC, and be comfortable coming in person when required with at least 24 hours’ notice.
- Must have a secure home office free from background noise and distractions.
- Must have a private, password-protected network and a reliable cable or fiber internet connection; cellular-data hotspots and satellite service are not permitted.
- Internet speed on VPN must be at least 5 Mbps; 10+ Mbps is preferred.
- Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.
Nice To Haves
- Bachelor’s degree or military experience.
- At least 2 years of experience working in loan operations on GSE-backed multifamily loans.
- At least 2 years of experience with G-Suite applications.
- At least 2 years of experience with iLien and McCracken Strategy applications.
Responsibilities
- Monitor, prioritize, and manage high-volume inquiries and tasks through the team’s shared mailbox.
- Provide customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners including Fannie Mae, Freddie Mac, and Ginnie Mae.
- Communicate proactively and effectively with internal and external parties with minimal management oversight.
- Perform other duties and projects assigned to support broader organizational goals.
- Review loan documents and servicing agreements to ensure policies, notifications, and procedures comply with investor and master servicer agreements.
- Participate in audits conducted by investors, internal audit teams, and regulatory agencies.
- Identify opportunities to improve and integrate process efficiencies.
- Assist with monitoring the UCC portfolio and coordinate with third-party vendors to ensure timely UCC-3 continuation filings and prevent lapses in lien coverage.
- Review loan and UCC documentation for compliance with Agency requirements and legal standards.
- Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.
- Review, verify, and process routine disbursements, including escrows, reserves, and vendor payments, in compliance with investor guidelines.
- Assist in preparing, reviewing, and delivering year-end reporting and audit confirmations within tight deadlines.
Benefits
- Comprehensive health, financial, and other benefits supporting total well-being.
- Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
