Commercial Real Estate – Associate

Capital One • McLean, VA

1d • Hybrid

About The Position

Capital One’s Multifamily Loan Servicing team, part of the Commercial Bank, supports its Agency Finance portfolio of loans underwritten through Fannie Mae, Freddie Mac, and Ginnie Mae. The Loan Servicing Associate works in the Servicing Operations group, handling stakeholder communications, UCC lien maintenance, financial transactions, audits, and year-end deliverables. The role supports operational scale and efficiency, risk mitigation, customer experience, and associate effectiveness in a fast-paced, time-sensitive environment.

The position offers virtual work from home, but candidates must live within approximately 50 miles of the McLean, Virginia or Charlotte, North Carolina hub and be comfortable reporting in person when required, with at least 24 hours’ notice. The home work environment must meet Capital One’s security, privacy, and internet requirements, including a private, password-protected network and qualifying cable or fiber internet service.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 1 year of experience working in loan operations.
• Must live within approximately 50 miles of a Capital One hub in McLean, VA or Charlotte, NC and be comfortable coming in person when required with at least 24 hours’ notice.
• Must have a secure home office free from background noise and distractions.
• Must have a reliable private internet connection provided by cable or fiber; cellular data, hotspots, and satellite service are not permitted.
• Must have a password-protected private network and meet internet speed requirements: at least 5 Mbps download on VPN, with 10+ Mbps preferred.

Nice To Haves

• Bachelor’s degree or military experience.
• 2+ years of experience working in loan operations on GSE-backed multifamily loans.
• 2+ years of experience with G-Suite Applications.
• 2+ years of experience with iLien and McCracken Strategy applications.

Responsibilities

• Monitor, prioritize, and manage high-volume inquiries and tasks through the team’s shared mailbox.
• Provide customer service to borrowers, investors, insurance agents, third-party providers, and Agency partners, including Fannie Mae, Freddie Mac, and Ginnie Mae.
• Communicate proactively and effectively with internal and external parties with minimal management oversight.
• Perform other duties and projects that support broader organizational goals.
• Review loan documents and servicing agreements to ensure compliance with investor and master servicer policies, notifications, and procedures.
• Participate in audits conducted by investors, internal audit teams, and regulatory agencies.
• Identify opportunities to improve and integrate process efficiencies.
• Monitor the UCC portfolio and coordinate with third-party vendors to ensure timely UCC-3 continuation filings and prevent lapses in lien coverage.
• Review loan and UCC documentation for compliance with Agency requirements and legal standards.
• Follow up with local jurisdictions, internal closing teams, and third-party vendors to collect and finalize trailing loan documents.
• Review, verify, and process routine disbursements, including escrows, reserves, and vendor payments, in compliance with investor guidelines.
• Assist with preparing, reviewing, and delivering year-end reporting and audit confirmations within tight deadlines.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED