Commercial Project Manager

Carrier Enterprise

12h

About The Position

The Commercial Project Manager will oversee a large team of Order Management Representatives providing both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies. Prior leadership experience is essential for the successful management of this critical group.

Requirements

High School diploma or equivalent required; Associates or technical degree preferred
4 years of Experience in a Sales support role.
Self-starter, highly accountable, works well under pressure.
Ability to work well with all levels of the organization.
Capability to build trust quickly with a team.
Strong leadership skills with the ability to adapt to respective audiences.
Proven customer service skills
Knowledge of HVAC products, markets and equipment
Exceptional communications skills complete with ability to follow through.
Strong analytical and problem-solving skills
High sense of urgency
Proficient in Microsoft Office applications
Professional phone etiquette

Nice To Haves

Prior management/supervisory experience strongly preferred.
Minimum of 2 plus years within HVAC or similar industry preferred

Responsibilities

Act as a "working manager" which provides technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed.
Collaborate with team members to ensure high-quality customer service for both internal and external customers. Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
Supervise team members' performance and process management to ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system.
Manage customer orders from initiation to delivery.
Provide post-sale follow-up and support as required.
Collaborate with customers, sales, and internal/external suppliers to resolve issues.
Work with the sales staff to prepare and submit job quotes.
Oversees teams on the take off and submit job quotes.
Assist with warranty department to overcome customer issues.
Manages the career life cycle of team members, including performance management, career discussions, and goal setting. Engage in proactive conversations to ensure team performance is on track.
Oversee the hiring and training of new Order Management Rep team members.