Commercial Project Manager

Carrier Enterprise•New York, NY

11h•$110,000 - $150,000•Onsite

About The Position

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Project Manager. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs. The Commercial Project Manager will provide both pre- and post-order support to key dealers and the local Commercial sales team. This individual should have a comprehensive understanding of commercial products, including replacement configurations, substitutions, and sell-up strategies.

Requirements

High School diploma or equivalent required; Associates or technical degree preferred
4 years of Experience in a Sales support role.
Self-starter, highly accountable, works well under pressure.
Ability to work well with all levels of the organization.
Capability to build trust quickly with a team.
Proven customer service skills
Knowledge of HVAC products, markets and equipment
Exceptional communications skills complete with ability to follow through.
Strong analytical and problem-solving skills
High sense of urgency
Proficient in Microsoft Office applications
Professional phone etiquette

Nice To Haves

Minimum of 2 plus years within HVAC or similar industry preferred

Responsibilities

Provide technical support to the Commercial sales organization, including monitoring shipping, delivery, and return statuses as needed.
Collaborate with team members to ensure high-quality customer service for both internal and external customers.
Implement proactive measures to prevent potential issues and streamline internal processes for efficient handoffs between functions.
Ensure efficient handling of customer requests for orders and product information, and accurate entry of orders in the CSD ordering system.
Manage customer orders from initiation to delivery.
Provide post-sale follow-up and support as required.
Collaborate with customers, sales, and internal/external suppliers to resolve issues.
Work with the sales staff to prepare and submit job quotes
Assist with warranty department to overcome customer issues.