Commercial Program Manager

ALSO • Seattle, WA

12d • $120,000 - $160,000 • Hybrid

About The Position

ALSO is seeking a highly organized, cross-functionally fluent Program Manager to serve as the key connection and coordination point across the Commercial organization—coordinating workstreams, driving OKR rhythm, and keeping US and EU Commercial teams and their key operational partners moving in lockstep. This role sits at the center of a fast-growing, geographically distributed org, translating strategy into structured execution across the full breadth of Commercial: Marketing, Sales, Digital and Physical Retail, Analytics, Customer Success, Service Operations, US shipping and logistics, Communications, and key Commercial partnership for both US and EU teams. Beyond that broad mandate, the role carries particular emphasis on three key partner domains where coordination gaps are especially important and deeply integrated across key Commercial and Customer outcomes—namely: Finance (forecasting, budget cycles, reporting cadences), Digital Systems (order management, POS, ecommerce/CRM platforms), and Supply Chain / S&OP (demand planning, allocation, fulfillment). This is a role for someone who thrives on turning ambiguity into a plan, chasing down and closing gaps, and making sure the right people are aligned before an opportunity becomes a miss or decision becomes a fire drill.

Requirements

• 5+ years in program management, business operations, or cross-functional project management within a commercial, retail, or consumer-facing organization
• Proven ability to coordinate across a broad range of Commercial functions — Marketing, Sales, Retail, Customer Success, Service Operations, Logistics, or Communications — rather than deep specialization in one area
• Experience working across US and international (ideally EU) teams with sensitivity to time zone, process, and regulatory differences
• Strong command of OKR frameworks and the operating cadences that make them stick — planning, tracking, and review
• Excellent facilitation and stakeholder management skills — comfortable driving alignment among senior leaders without direct authority
• High proficiency with program management and productivity tools (Asana, Notion, Google Workspace, Slack) and ability to build lightweight dashboards and trackers for leadership visibility
• Exceptional written and verbal communication skills — able to synthesize complex, multi-workstream status into a clear narrative for leadership
• Highly organized with the ability to manage many workstreams simultaneously without losing sight of what matters most

Nice To Haves

• Exposure to finance, digital systems, and/or supply chain/S&OP coordination is a strong plus

Responsibilities

• Own the operating rhythm for Commercial OKRs — facilitating goal-setting, tracking progress, surfacing risks, and driving accountability across US and EU Commercial teams
• Maintain a unified view of active workstreams across Marketing, Sales, Retail, Analytics, Customer Success, Service Operations, Logistics, Communications, and Commercial partnerships — ensuring priorities, owners, and timelines are visible to leadership
• Design and run recurring forums (weekly syncs, monthly business reviews, quarterly planning) that keep cross-functional teams aligned without unnecessary meeting load
• Identify and resolve cross-workstream dependencies and conflicts early — brokering alignment between teams and functions before they become blockers
• Track Commercial partner agreements and related deliverables, ensuring internal owners across Sales, Marketing, and Retail are aligned on commitments and timelines
• Act as the primary coordination point between US and EU Commercial teams, ensuring regional nuances are reflected in shared planning without fragmenting execution
• Build and maintain documentation, trackers, and reporting that give leadership a real-time view of program status across regions and functions
• Continuously improve program management practices, templates, and tools to scale with a growing international Commercial org
• Align Commercial workstreams with budgeting, forecasting, and reporting cycles across US and EU entities
• Coordinate systems workstreams (order management, POS, CRM, storefront) across Digital, IT, and Engineering partners, tracking timelines and looping in affected Commercial stakeholders
• Serve as the Commercial-side coordination point for the executive S&OP cycle, reconciling demand signals, sales forecasts, and inventory plans, and flagging fulfillment risks
• Own and maintain a POR Roadmap for key product milestones and launches in partnership with Product and Engineering

Benefits

• Excellent health, dental and vision insurance covered up to 100% by Also. with FSA & HSA options.
• One Medical membership and dedicated insurance advocates.
• Rich fertility and family building benefits with Progyny.
• Flexible time off.
• 401(k) match.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed