Commercial Product Analyst

WaFd Bank•Boise, ID

13d•$27 - $34

About The Position

The Commercial Product Analyst is responsible for supporting the Commercial Product team in analyzing current workflows, system use, and business practices to identify opportunities for optimization and enhance the frontline experience. This individual serves as a supporting resource and bridge between the Regional Deal Teams, Lending Operations, and the Commercial Product team, seeking feedback for continual advancement of the program. The Analyst partners with the Commercial Product Manager to support customer relationship management (CRM) functions along with Commercial and Business Lending workflows. Additionally, this position will work with Commercial and Business Banking leadership teams to understand business, risk, product, financial and regulatory needs for the department. Along with the key functions listed below, this position will uphold the value that WaFd Bank places on simply being nice when servicing our colleagues and clients.

Requirements

Minimum of 4 years of relevant experience preferably in Commercial Banking or Lending.
Excellent communication skills, strong organizational skills, and advanced customer relations skills.
Strong technical aptitude to learn and understand banks identified systems including but not limited to, nCino (Salesforce), DNA, Built, CoStar integrations, API’s, etc.
Ability to quickly determine functional needs from non-technical conversations with users and use analytical skills and tools (e.g., Excel, SQL) to make sound business recommendations.
Analytical skills to critically evaluate the information gathered from multiple sources, reconcile conflicts, and decompose high-level information to details
Listening skills, understand what people say, probe when appropriate and help them articulate their true needs
Must be team-oriented, self-motivated, and able to work with minimal supervision.

Nice To Haves

Graphics & modeling experience a plus, to represent requirements information in graphical forms (flow charts, swim-lanes, PowerPoint presentations, etc.)

Responsibilities

Seeking front line feedback as it pertains to Commercial and Business Lending practices. Often this means accumulating information from various regions for comprehensive understanding and evaluation.
Coordinate front line review and feedback throughout product initiatives, as well as sign off prior to implementation.
Collaborate with System Administrators and Applications Teams to support product optimization.
Assist with day-to-day frontline support related to CRM or lending functionalities.
Partner with Commercial Product Manager to execute all changes with appropriate level of change management and oversight.
Evaluate initiatives and assist in determining prioritization.
Create and maintain internal product guides, charts and workflows in partnership with the Commercial Content and Training teams.
Spearhead Commercial cleanup projects with limited supervision.
Identify KPI’s for initiatives and partner with the analytics team to create ongoing tracking/reporting.
Assist with User Acceptance testing in collaboration with the Commercial Product Business Analyst.