Commercial Payments Senior Inside Account Manager
About The Position
The Senior Inside Account Manager supports the growth and retention of the Commercial Card portfolio by protecting revenue, growing client value, and creating opportunities. The role provides proactive coverage for clients and opportunities identified through portfolio segmentation, growth potential, attrition risk, and business need. It partners with Account Managers, Sales, Relationship Management, Service, and Product teams to strengthen client relationships, identify optimization opportunities, and generate qualified referrals that contribute to portfolio growth. The position participates in revenue generation, expansion, and maintenance of the bank’s Commercial Card business. Success is measured by protecting existing revenue, increasing client value, and creating new business opportunities that support Commercial Payments strategy and portfolio growth objectives. The Senior Inside Account Manager also provides training and mentoring to junior Account Managers, follows applicable compliance and operational risk controls, supports an environment of belonging that reflects the M&T Bank brand, maintains internal control standards, and completes other related duties as assigned.
Requirements
- Bachelor’s degree and 5 years of Commercial Card/Merchant (or related relevant product) sales experience; alternatively, a combined minimum of 9 years of education and/or Commercial Card/Merchant (or related relevant product) sales experience.
- Ability to participate in revenue generation, expansion, and maintenance of a Commercial Card business.
- Previous account management experience is preferred.
Nice To Haves
- Previous account management experience.
Responsibilities
- Retain clients and defend existing revenue by proactively identifying and addressing portfolio risks.
- Conduct client outreach based on portfolio segmentation, risk indicators, and business needs.
- Review accounts to assess relationship health, utilization trends, spend activity, and attrition risk.
- Identify retention concerns and coordinate action plans.
- Build relationships with key client contacts to strengthen engagement and loyalty.
- Partner with Service, Relationship Management, Sales, and Product teams to resolve issues and protect client value.
- Escalate emerging risks and opportunities to appropriate internal stakeholders.
- Support retention initiatives that strengthen client satisfaction and long-term revenue stability.
- Monitor portfolio health and changing client conditions.
- Identify opportunities to increase Commercial Card spend, utilization, and overall relationship value.
- Conduct account reviews to uncover optimization opportunities and business growth potential.
- Promote Commercial Payments capabilities, products, and solutions aligned with client needs.
- Support supplier enablement initiatives and supplier file acquisition efforts.
- Participate in partner planning sessions and portfolio reviews to identify growth opportunities.
- Collaborate with Account Managers, Sales, Product, and Relationship Management partners to advance growth initiatives.
- Develop and maintain a pipeline of optimization opportunities.
- Track and support optimization initiatives through implementation and closure.
- Train and mentor junior Account Managers.
- Adhere to applicable compliance and operational risk controls in accordance with company or regulatory standards and policies.
- Promote an environment that supports belonging and reflects the M&T Bank brand.
- Maintain M&T internal control standards, including timely implementation of internal and external audit points and applicable issues raised by external regulators.
- Complete other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
