Commercial Parking Manager - Nashville, TN

Parking Management Company•Nashville, TN

5d•Hybrid

About The Position

The Commercial Parking Manager oversees the daily operations of one or multiple commercial parking facilities, ensuring efficiency, profitability, and excellent customer service. This role is responsible for staff management, revenue tracking, client relations, and operational compliance. The ideal candidate is a strong leader with experience in parking operations, customer service, and financial oversight. The primary objective is to ensure the efficient, profitable, and customer-focused operation of commercial parking facilities by overseeing daily management, staff performance, financial accountability, and client satisfaction. The Commercial Parking Manager is responsible for optimizing parking operations, maintaining safety and compliance, and delivering a seamless parking experience while driving revenue growth and operational excellence.

Requirements

A valid driver’s license and reliable transportation.
Maintaining an acceptable motor vehicle record with no more than three moving violations within a three-year period.
Passing and maintaining a clean background check.
High level of expertise in building and maintaining strong client relationships.
Effectively communicating with stakeholders, understanding their needs, and promptly resolving any issues.
Ability to anticipate evolving client requirements, coordinate responses across multiple locations, and adjust strategies as necessary.
Capability to dissect complex data and situations, particularly related to revenue and payroll.
Pinpointing and rectifying discrepancies in revenue reporting, unraveling the root causes of operational inefficiencies, and creating effective solutions to boost performance.
Practical knowledge of basic training methods, operational software, and essential leadership principles to guide teams effectively.
Demonstrating hands-on coaching, team building, and adaptability across multiple sites.
Expertise in managing payroll focused on scheduling and overtime control.
Ability to instruct managers in creating efficient schedules and monitoring these for operational efficiency.
Solid grasp of relevant technology, particularly in PMC’s revenue management and scheduling software.
Collaborating with IT departments and external vendors for the successful rollout of new technologies.
Regularly reporting to operations and HR, as well as effective communication with various departments and external vendors.
Ability to communicate complex information in a clear and concise manner.
Adaptability to changing environments and flexibility in managing various demands.
High school diploma or general education degree (GED).
Minimum 1 year previous supervisory and related customer service/hospitality experience.
Employees may be required to use personal cell phones for work-related communication, including coordination with team members, managers, and clients, as well as accessing work applications.

Nice To Haves

Management or leadership related training/certifications/business.

Responsibilities

Serving as the main point of contact with each property, fostering open communication, promptly addressing concerns, and ensuring that contractual obligations are consistently met.
Building trust with stakeholders and proactively seeking feedback to create strong, long-term partnerships that support service improvements and additional business opportunities.
Handling scheduling, staffing, and quality assurance at each location on a day-to-day basis.
Conducting frequent site visits to identify and resolve operational issues, such as equipment malfunctions or process inefficiencies, while maintaining consistent standards of customer service.
Tracking site-level revenue, payroll, and expenses to highlight trends or irregularities.
Collaborating with the Regional Director on cost-control measures and accurate record-keeping to ensure each site remains financially sound and aligned with budget expectations.
Recruiting and training hourly associates, setting clear performance goals and offering ongoing coaching.
Modeling professional behavior and upholding company policies to maintain a supportive environment that promotes both employee satisfaction and strong customer service outcomes.
Providing regular status updates, such as weekly summaries and performance reports, to keep the Regional Director informed of progress, challenges, and needs across all accounts.
Using personal devices in emergencies or time-sensitive situations to coordinate quickly with staff or leadership.
Traveling to oversee performance, address challenges, and support new account launches.
Actively involving staff in planning, decision-making, and process improvement while taking full responsibility for team performance.
Maintaining an open and accessible leadership style, providing regular feedback, supporting skill development, and encouraging professional growth.
Seeking and applying feedback from both internal and external customers, promoting a culture of quality, and continuously working to enhance processes, services, and supervisory skills to drive team success.
Performing other tasks as assigned to support the company’s overall operational and financial objectives, remaining flexible and responsive to evolving business needs.
Attending required staff meetings and completing assigned training modules in a timely manner.
Working flexible hours when needed.