Commercial Order Management Rep

Carrier Enterprise•Houston, TX

5d•Onsite

About The Position

The Commercial Order Management Representative is the support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.

Requirements

Experience working with contractors is desired.
Ability to handle multiple tasks in a fast-paced environment
Solid problem-solving abilities with the competence to make recommendations
Excellent customer service skills
Strong computer skills required (Microsoft applications is a must)
High School Diploma or equivalent with three years’ experience
2 years minimum experience in sales, project management, or customer experience for HVAC or similar / relevant industry

Responsibilities

Order entry and engaging in order/project management for Commercial Sales
Provide post-sales support to internal and external customers
Track shipments and logistics to customer job sites on the sale of commercial equipment
Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
Assist with new hire training and onboarding
Review the AOM Margin holds for updating the X or J Quote records to improve margins
Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.