Commercial Order Management Rep
Carrier Enterprise•Houston, TX
•Onsite
About The Position
The Commercial Order Management Representative is the customer support resource for our customers, partners, Commercial Sales and Multi-family teams. They are responsible for working collaboratively with the sales team as a technical advisor and Commercial/ product advocate. The Commercial Order Management Representative must be able to identify and provide reliable solutions for all Commercial and HVAC technical issues to assure complete customer satisfaction.
Requirements
- Experience working with contractors is desired.
- Ability to handle multiple tasks in a fast-paced environment
- Solid problem-solving abilities with the competence to make recommendations
- Excellent customer service skills
- Strong computer skills required (Microsoft applications is a must)
Responsibilities
- Order entry and engaging in order/project management for Commercial Sales
- Provide post-sales support to internal and external customers
- Track shipments and logistics to customer job sites on the sale of commercial equipment
- Interfacing with other departments, the manufacturer as well as the customer on outstanding orders to ensure accurate processing of open PO orders based on commercial project timelines.
- Establish and maintain good relations with customers by providing prompt and courteous service for all customers including walk-in and telephone calls.
- Assist with new hire training and onboarding
- Review the AOM Margin holds for updating the X or J Quote records to improve margins
- Review the open order report for aging extended warranties and startups, aging (FOB) Holds, and other orders that may need attention
- Review the AP Statements for direct ships that have not been invoiced to reduce and/or eliminate lost discounts and delayed sales.
Benefits
- Health Insurance
- Health Savings Account (HSA)
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term and Long-Term Disability Insurance
- Employee Assistance Program (EAP)
- Tuition Reimbursement and Professional Development Opportunities
- Paid Vacation and Sick Time
- Company-Paid Holidays
- 401(k) Plan with Employer Match
- Employee Discount Program
- Company-Paid Volunteer Time Off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
