Commercial Operations Specialist

Telix Pharmaceuticals (AMER)•Fishers, IN

3d•Hybrid

About The Position

The Commercial Operations Specialist will be part of the Business Operations team at Telix. Reporting directly to the Manager, Business Operations, this role will serve as the operational backbone of pricing, contracting, and commercial request coordination across the Px organization. This role is designed to remove operational burden from senior team members by owning intake, triage, coordination, and execution of high-volume, high-impact commercial workflows. This individual will act as the central intake and coordination point for Salesforce.com driven requests, pricing submissions, and operational workflows. They will ensure all requests are properly vetted, tracked, and executed across multiple cross functional teams within the organization. The role requires strong attention to detail, ownership mentality, and the ability to manage multiple moving pieces without losing control of timelines or quality. The ideal candidate is a high-output operator, someone who thrives in fast-paced environments, brings order to chaos, and ensures that nothing falls through the cracks. This role will significantly improve turnaround times, reduce operational friction, and create a more scalable and reliable execution model for commercial operations. This role is designed to bring structure, discipline, and speed to these processes—ensuring requests are complete, workflows are coordinated, and execution is seamless.

Requirements

Bachelor’s degree in business, Operations, Finance, or a related field preferred. Associates degree with additional experience would be considered.
2–5+ years of experience in business operations, commercial operations, sales support, or a similar execution-focused role
Experience working with Salesforce (or similar CRM systems), including intake management and data validation
Strong understanding of commercial workflows, including pricing, contracting, and cross-functional coordination
Experience managing high-volume requests in a fast-paced environment with competing priorities
Familiarity with healthcare/pharma segments (GPO, IDN, 340B, VA) preferred
Experience working cross-functionally with Sales, Finance, Legal, and Operations teams
Operational Workflow Management – Ability to manage complex, multi-step processes across functions
Request Intake & Triage – Expertise in structuring and managing high-volume request pipelines
Pricing & Contracting Coordination – Strong understanding of pricing workflows and downstream execution requirements
Data Validation & Quality Control – Ensures accuracy and consistency across all operational outputs
Cross-Functional Collaboration – Works effectively across Sales, Finance, Legal, and Operations teams
Process Standardization – Develops and reinforces structured, repeatable processes to improve efficiency
Commitment to excellence: Take pride in your work and consistently strive for excellence in everything you do
Results-oriented: Driven to achieve goals and objectives, with a strong focus on delivering measurable results
Creativity and innovation: Possess a willingness to think outside the box and come up with unique and creative solutions to challenges
Strong communication skills: Able to communicate effectively with colleagues and stakeholders at all levels, using clear and concise language
Collaboration: Work effectively as part of a team, actively sharing knowledge and expertise to achieve common goals
Resilience: Demonstrate the ability to bounce back from setbacks and persevere in the face of challenges
Inclusive mindset: Demonstrate an understanding and appreciation for diversity, and actively work to create an inclusive environment where everyone feels valued and respected
Adaptability: Comfortable working in a dynamic environment, able to adjust to changing priorities, and willing to take on new challenges
Ethical behavior: Act with integrity and demonstrate a commitment to ethical behavior in all interactions with colleagues and stakeholders
Continuous learning: Show a commitment to ongoing learning and professional development, continually seeking out opportunities to expand your knowledge and skills

Responsibilities

Serve as the primary intake owner for all pricing-related requests, ensuring submissions are complete, accurate, and aligned with required inputs before advancing
Validate pricing request details, including customer information, segment classification, volume assumptions, and supporting rationale
Manage Business Operations intake process (ticketing) from the commercial field, ensuring proper categorization, prioritization, and routing
Eliminate incomplete or low-quality submissions by enforcing intake standards and required fields
Prepare and organize all inputs for Pricing Committee review, ensuring materials are complete, accurate, and decision-ready
Coordinate with stakeholders to gather missing information and resolve inconsistencies prior to submission
Track all Pricing Committee decisions, ensuring outcomes are clearly documented and communicated
Support follow-ups and ensure all approvals are translated into actionable next steps
Own coordination of operational approvals through to execution, including contracts, amendments, and system updates
Partner across Sales, Finance, Legal, Distribution, and Contracting teams to ensure seamless handoffs and alignment
Track progress of all active requests, proactively identifying bottlenecks and resolving delays
Ensure downstream execution is completed accurately, including pricing tables, system configurations, and documentation
Maintain centralized tracking of all active pricing, contracting, and operational requests
Provide regular updates to stakeholders on request status, timelines, and risks
Ensure full transparency across all stages of the workflow—from intake through execution
Develop and maintain reporting or dashboards that provide visibility into volume, turnaround times, and bottlenecks
Validate accuracy of information across requests, contracts, and system updates
Ensure alignment between approved pricing terms and system implementation
Identify discrepancies or risks early and escalate as needed
Support adherence to compliance and governance standards
Identify inefficiencies in current workflows and recommend structured improvements
Support development and enforcement of SOPs for pricing, contracting, and intake processes
Reduce manual coordination through better process design and system utilization
Continuously improve turnaround time, accuracy, and overall execution quality