Commercial Operations Coordinator, Active Nutrition

Nutrabolt • Austin, TX

6d

About The Position

As Nutrabolt’s Commercial Operations Coordinator, you will work to increase sales team efficiency and success through the application of sales and order data. You will provide reports that provide visibility and drive action for order pacing. You will review orders and cross-reference upcoming promotions to ensure customers are ordering to support high-level promo execution. You will ensure our customers and B2B portal have updated product information and pricing. You will be a key relationship builder with our NSRD team and an internal partner with our planning, customer advocacy, and logistics teams.

Requirements

• Bachelor’s degree preferred
• 2-3 years customer facing, or customer service role preferred
• Team player
• Excellent written and verbal communication skills
• Strong problem solving, analytical skills, and communication skills
• Excellent rapport building with customers in establishing strong long-lasting relationships
• Confidence and professionalism when communicating with stakeholders at all levels of the organization
• Ability to thrive in the fast-paced, dynamic environment of a collaborative start-up
• Excellent time management skills with a proven ability to meet deadlines
• Experience in the CPG or Food & Beverage industry a plus!

Responsibilities

• Establish effective order cadence and manage order pacing with your NSRD team.
• Follow up for orders when customers are behind sales goals or velocity trends.
• Build and maintain a new item catalog and pricing to be shared quarterly or as changes occur to the portfolio for current customers as well as at the time of onboarding a new account.
• Drive all aspects of the client relationship onboarding experience.
• Implement tracking programs that give the NSRD team the ability to achieve their desired goals and objectives.
• Routinely review and communicate updates on these goals with the NSRD team and plan to bridge any gaps to expectations you identify.
• Distribute weekly order cut reports and provide information to the NSRD team.
• Utilize cut reports to follow back up with the NSRD team to order/replenish appropriate skus.
• Own cross functional leadership between commercial sales team and logistic/customer operations to ensure best in class execution and service level.
• Review sales orders to ensure customers are ordering sufficient product for upcoming events and promotions.
• Understand product prioritization and product lines so you can problem solve any ordering issues.
• Partner with the NSRD team in building a forecast for legacy products based on current velocities.
• Ensure customers aren’t ordering discontinued products to avoid transshipping and provide directions on replacement SKUs.
• Provide exceptional service through quick response times to customers and working cross-functionally to ensure we keep customers and sales directors up to date of any changes or disruptions to normal business flow.
• Diagnose and create solutions for shipping related challenges and realize incremental opportunities.

Benefits

• competitive health insurance
• life insurance
• mental wellness programs
• 401K matching
• Lifestyle Spending Account
• unlimited vacation paid time off
• volunteer time off
• discounts on C4 Energy, Cellucor, and XTEND products
• paid parental leave
• reimbursement for expenses related to childcare, fertility treatments, legal fees, and more through our Lifestyle Spending Account

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level