Commercial Operations Associate

Empathy • New York, NY

10d • $100,000 - $130,000 • Remote

About The Position

Empathy is transforming the way families navigate life’s most difficult times - from the loss of a loved one to other major life transitions. By combining technology with compassionate human care, we bring clarity, comfort, and peace of mind when it matters most. We partner with leading employers, insurers, and financial institutions to deliver meaningful, human-centric support at scale. Today, Empathy supports over 50 million people across the US, Canada, and the UK. Backed by top-tier investors including General Catalyst, Index Ventures, Adams Street, Aleph and Entreé Capital. We've raised over $160 million to date, including a $72 million Series C, to expand our impact and scale our mission worldwide. The Commercial Operations team is the connective tissue behind Empathy's commercial growth.

Requirements

• 3–5 years of professional experience, with time spent in consulting, strategy, operations, or a similarly structured, fast-paced environment
• A natural project and stakeholder manager: able to take a complex, ambiguous challenge, break it into parts, and drive it to a result across multiple functions — without being told what the parts are
• A self-starter with an entrepreneurial mindset: proactive by nature, energized by white space, and more at home building something from scratch than following a playbook
• Genuine excitement about experimentation: you know how to design a test, draw defensible conclusions, and move fast even with imperfect data
• Strong communicator and presenter: you can make complex frameworks land with senior stakeholders and translate them into action
• A do-er as much as a thinker: you set the strategy and then you execute it

Nice To Haves

• Bachelor’s degree
• Background in management consulting and/or early-stage SaaS startup environment
• Experience working with product and tech teams, product marketing, or commercial strategy
• Experience building or operating a cross-functional program or COE from scratch
• Comfort with AI, data and analytics tools; experience building measurement frameworks

Responsibilities

• Own the business value roadmap day to day. Track the metrics that matter, keep priorities straight, and drive the highest-impact opportunities through to execution.
• Partner with Sales and Client Success to learn what resonates with prospects and clients, what stakeholders care about, and what drives renewals, then feed that back to sharpen Empathy's value narrative.
• Help design and run tests on what Product is building, so the features that move the needle for clients are the ones that ship.
• Coordinate the forums and workshops across Sales, Product Marketing, Product and Client Success, hold alignment, and stay the central point of contact for ideas, escalations, and progress.
• Develop the frameworks, establish best practices, and partner with teams on the ROI assets that raise the bar across the org.
• Plug in across commercial ops, from company strategy and product launches to support strategies and the ad hoc problems that surface week to week.
• Help shape the goals that commercial ops works to, build the reporting that shows where things stand, and keep leadership clear on progress against plan.
• Proactively identify opportunities to unlock value and efficiency, validate quickly using the data available and a creative approach, and help the rest of the team build the muscle to move this way.
• Coordinate the hackathons, social impact work, and cross-functional moments that keep culture and connection strong.
• Spread quick wins and best practice, scale what's been built across divisions, and sharpen day-to-day efficiency.

Benefits

• Premium healthcare with options for $0 deductibles
• Comprehensive paid time off
• Flexible parental leave
• Bereavement care includes premium access to the Empathy platform and support for employees and their families
• Company-sponsored 401(k) plan and up to a 4% employer match
• Competitive stock options
• Annual retreats
• Team lunches for our NYC office
• Remote employee stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree