Commercial Operations Administrator

University of Southern California • Marina Del Rey, CA

22d • $0 - $60

About The Position

Organizes and manages the business interface between the university's computer chip fabrication service (MOSIS) and its customers. Contacts potential customers in order to increase MOSIS business. Reviews, negotiates, and approves in-going purchase orders. Prepares special reports and analyses for management.

Requirements

• Organized and detail-oriented: capable of managing multiple workstreams across disparate departments (Engineering, Finance, IT Commercial)
• Ability to handle a high volume of email, phone, and Slack channel communications while maintaining a professional, calm voice.
• General experience in a CRM tool, with Hubspot experience a plus.
• Ability to learn and grow with the team as we expand and step up to higher skills roles rapidly.
• Through knowledge of issues involved in processing & negotiating customer orders & managing accounts receivable.
• Familiarity with integrated circuit fabrication technologies & cost issues.
• Knowledge of various computer operating systems (e.g., Sun/Unix, VAX/VMS, & DOS/Windows).
• Candidate must be a US person (permanent resident or US Citizen).

Nice To Haves

• Hubspot experience

Responsibilities

• Utilize existing NDA, quote generation, PO processing, and invoicing systems in Hubspot and the USC financial systems to track and expedite customer engagement.
• Work with the commercial team and customers to identify blockers and drive resolution of day-to-day execution problems.
• Define long-term process improvements and collaborate with the IT and commercial teams to streamline the process flow, including the utilization of AI tools within the HubSpot environment.
• Be the go to individual for customer business cycle status and response to direct customer inquiries.
• Being proactive in delays and communications of problems.
• Develop open and direct relationships with customers and provide the pulse to the commercial team on customer satisfaction and engagement.
• Escalate customer support problems quickly.

Benefits

• USC is an equal opportunity employer.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy.
• USC observes affirmative action obligations consistent with state and federal law.
• USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety.
• We provide reasonable accommodations to applicants and employees with disabilities.
• Inquiries will be treated as confidential to the extent permitted by law.
• USC is a smoke-free environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level