Commercial Operation Manager

Veralto Global•Dunnellon, FL

About The Position

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions. As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine. Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

Requirements

Hands-on experience in BOTH SCM Inbound (sourcing/import/customs) and Outbound (inventory/logistics/shipment) — required
People management (direct team leadership) experience — required
Understanding of import/customs and compliance (product registration, CCA Review, KC certification, HS Code, etc.)
Bachelor's degree or above (engineering / chemistry / environmental, or business / logistics related)
8+ years across CS and SCM, including supervisory / managerial responsibility
ERP experience required (Oracle preferred)
Fluent English (written & verbal) for global reporting, documentation and HQ communication
Strong communication and coordination across Sales, dealers, Service and Finance; sound problem-solving under pressure

Nice To Haves

Master's degree or professional certification in SCM / logistics; experience in a multinational (matrix) organization
3PL / forwarder management and inventory-optimization (Aged / E&O) experience

Responsibilities

Receive customer POs and perform Order Entry (incl. D/C approval); create and manage internal SO, RMA, Warranty and Cancel transactions
Prepare pre-shipment steps per distributor, manage RQD changes and shipping info / SO; support Shipment List and tax-invoice issuance
Handle post-shipment inquiries and complaints, issue CoC/CoA certificates, and support Sales Reports and Forecast (RQD) updates
Manage sourcing order status and schedule (incl. demo equipment); review MOQ and order units
Confirm product-registration eligibility and manage compliance: CCA Review, COO / origin certificates and related sourcing documents
Pre-verify import documents and conditions; manage risk at the customs-preparation stage
Execute import/customs clearance and duty handling; manage HS Code registration/changes and KC certification list; reflect regulatory changes
Monitor inventory levels and Aged / Slow-moving / Excess inventory; manage warehouse stock-takes and inventory accuracy
Manage 3PL operations (KPI & handling standards) and forwarders (FedEx, Expeditors, etc.); analyze delivery claims and prevent recurrence
Directly manage the CS·SCM team — work allocation, training, capability development and performance management
Partner closely with Sales, dealers, Service and Finance to coordinate orders, shipments, invoicing and settlement
Drive SOP/Kaizen process improvement, KPI management and SOX / internal-compliance governance