Commercial Network Technician

Summit Broadband•Orlando, FL

20d•Onsite

About The Position

Summit Broadband Inc., a fiber-based broadband provider headquartered in Central Florida, is hiring a Commercial Network Technician for its Commercial Operations Team. The position is based in Central Florida, is full-time and non-exempt, and reports to the Manager, Network Services. The technician works at customer premises and network sites, supporting business and commercial customers as well as VIP or special-case residential customers. The role installs, maintains, updates, documents, and troubleshoots customer services and network equipment throughout the Central Florida region. It supports customer CPE, network and access devices, and network designs and configurations. The technician also documents and builds IP/MPLS network infrastructure, maintaining accurate equipment records and supporting network functionality, security, reliability, redundancy, and resource optimization. Strong customer service is essential during installation and troubleshooting. This is an essential position for a life-line service provider. Coverage outside normal working hours may be required before, during, and after inclement weather events, including hurricanes. The role may require after-hours and weekend work, on-call readiness, emergency schedules during natural disasters or network outages, and mandatory overtime. Summit Broadband is a drug- and tobacco-free workplace and participates in the E-Verify program.

Requirements

At least five years of CATV experience as a network or line technician.
Experience with HFC proof-of-performance testing and CLI testing and repair.
Ability to troubleshoot forward- and return-signal issues.
Ability to physically configure CPE equipment and some network-access equipment.
Ability to assist with circuit provisioning, lead equipment installations and augmentations, test and turn up circuits, and manage MACD activities.
Familiarity with OSHA, NESC, and NEC requirements.
Excellent communication skills with customers and coworkers.
Ability to translate business objectives and customer needs into technical requirements and configurations.
Ability to work independently and prioritize and organize effectively.
Valid driver's license and clear driving record/MVR; must maintain the license and provide proof of a good driving record.
Ability to pass a criminal background check and drug test.
Ability to speak, read, and understand English.
Ability to climb ladders and bucket trucks as required; lift and carry 70 pounds or more; stand 50–70% of the time; work in confined spaces such as crawl spaces or attics; and work near power lines and electricity.
Ability to manipulate connectors, fasteners, and wire and use hand tools.
Ability to work and travel in inclement weather and work emergency schedules during natural disasters and network outages.
Ability to work after hours and weekends, remain in service during outages until resolved, and respond while on call from within the local market with company-provided communications equipment ready to receive calls.
Flexibility to work mandatory overtime to meet business needs.

Nice To Haves

Bachelor’s degree in a technical area such as engineering or computer science.
CCNA or JNCIA certification.

Responsibilities

Maintain, operate, and provision telecommunications and network systems, including phone systems, network nodes, terminals, infrastructure, and customer-facing systems.
Perform HFC proof-of-performance testing and CLI testing and repair; support VoIP, TDM, SIP, Star2Star telephone systems, and IPTV as applicable.
Maintain, design, provision, and troubleshoot network topology components, including long-haul and metro transport.
Perform distribution construction, preventive maintenance, and demand maintenance.
Splice coax, CAT 5/6, and fiber-optic cable.
Set equipment levels; install and change amplifiers; calculate cable and fiber signal losses; and balance distribution-line electronics.
Install, inspect, monitor, test, and adjust forward and reverse cable transmission and distribution systems.
Repair or replace faulty cables, power supplies, amplifiers, and other transmission and distribution equipment.
Conduct signal/noise, MER, BER, optical power, and signal-level tests.
Troubleshoot service issues, restore service, and respond to service calls.
Configure network and access-network equipment and assist the NOC and Network Engineers with provisioning circuits for network and customer configurations.
Monitor and understand network capacity components, including ports, transport circuits, and bundles.
Provide level-two technical support and smart-hands assistance to IP/MPLS Network Engineers and the Network Operations Center.
Provide smart-hands support for break/fix and network optimization activities.
Document, update, and use the Electronic Network Ticket Management system.
Communicate clearly with business clients and translate their needs into technical requirements and configurations.
Identify and resolve NESC violations.
Install new subscriber-location services, including analog, digital, voice, IPTV, HDTV, and HSD.
Lead network-equipment installation and augmentation and OSP installations of CPE equipment; work with the NOC, Network Engineers, and customer IT vendors to test and turn up circuits.
Manage moves, adds, changes, and deletions of network and customer services.
Drive a company vehicle safely and responsibly while performing job duties.
Respond to the needs of a 24/7/365 operation, remain ready for on-call issues, and provide outage coverage until service is restored.
Perform other assigned duties, including nontechnical, administrative, and project-management duties.