Commercial Marketplace Strategy and Operations Intern (Summer 2027)

Zipline•South San Francisco, CA

2d•$40•Onsite

About The Position

Zipline is the world’s largest and most experienced drone delivery service, on a mission to serve all humans equally by ensuring access to food, medicine, and essential goods anytime, anywhere. They design, build, and operate the world’s largest autonomous logistics system, delivering critical supplies quickly and reliably. Zipline operates on four continents, makes a delivery somewhere in the world every 30 seconds, and has completed millions of deliveries. Their system strengthens supply chains, reduces congestion, and gives people time back, with over 140 million commercial autonomous miles safely flown. Zipline is redefining access to healthcare, consumer products, and food across the globe. The Commercial Marketplace team runs the operating system that connects site-level conditions to commercial action, tracking marketplace health across each site, cohort, and metro, balancing demand, selection, customer experience, capacity, utilization, and profitability. They partner with Product, Operations, Marketing, Finance, and Sales to identify and implement scalable programs using levers such as prioritization, promotions, pricing, and demand shaping. This role will help Zipline grow healthy marketplaces while protecting service quality and making the best use of scarce operational and commercial resources.

Requirements

Currently enrolled in a master’s degree program.
Strong analytical and problem-solving skills, with experience using spreadsheets or similar tools to organize, analyze, and communicate data.
Ability to investigate performance at different levels of detail - from a single site to a cohort or metro - and turn findings into a clear recommendation.
Clear, concise written and verbal communication skills, including comfort presenting findings to cross-functional partners.
A collaborative, self-directed working style and curiosity about marketplaces, logistics, and how technology can improve access to goods.
Able to work full-time onsite in South San Francisco for the duration of the Summer 2027 internship.

Responsibilities

Evaluate and build the playbook for marketplace levers such as pricing, promotions, partner prioritization, pricing, promotions, budget allocation, demand shaping, and customer-experience protection.
Analyze site and cohort performance to identify where to prioritize sales resources, marketing actions, product rollouts, operational playbooks, or other growth programs.
Build and maintain recurring reports and dashboards, partnering with Analytics as needed to improve visibility into site, cohort, and metro performance.
Support daily and weekly site-level performance readouts across marketplace health, growth, efficiency, utilization, fulfillment, customer outcomes, and profitability.
Monitor aircraft availability, fulfillment throughput, throttling, and operational constraints; surface risks that could affect growth plans or customer experience.
Partner with Commercial, Operations, Marketing, Product, Finance, and Utilization to turn insights into action, measure results, and scale what works.