Commercial Manager, Field Approvals

CSA Group•Cleveland, OH

About The Position

The Commercial Manager, Field Approvals leads CSA Group’s quoting and scheduling team for Field Approval services, which provide on-site inspection and approval of equipment and installations for clients worldwide. The role guides and holds the team accountable for meeting commercial targets, improving scheduling efficiency, and supporting account growth. Working as part of a global team, the Commercial Manager partners with clients, Operations, and regional teams to ensure projects are quoted, scheduled, and delivered in a way that exceeds customer expectations.

Requirements

College degree in Business Administration, Engineering, or a related discipline, and/or ten or more years of B2B or technical sales experience.
Proven record of exceeding targets.
Three or more years of experience managing a sales or customer service team.
Experience managing high-volume inbound sales or quote requests.
Strong command of CRM tools and sales metrics.
Excellent communication and coaching skills, with the ability to influence teams outside the direct reporting line.
Ability to manage competing priorities, shifting schedules, and multiple deadlines.

Nice To Haves

Experience coordinating with teams across multiple regions or countries.
Experience in the Testing, Inspection, and Certification (TIC) industry or with industrial, manufacturing, or capital equipment customers.
Familiarity with field evaluation, machinery safety, or semiconductor equipment standards such as SPE-1000, NFPA 79, or SEMI S2.

Responsibilities

Lead and coach the quoting and scheduling team to improve response time, quote quality, follow-up, and win rate.
Set annual goals, monitor results against targets, and hold the team accountable.
Hire, train, and develop team members to meet commercial objectives and targets.
Own scheduling performance across Field Approval services and work with Operations to improve resource utilization, reduce lead times, and keep client projects on schedule.
Coordinate with CSA Group teams in other regions on projects spanning multiple locations, aligning scope, scheduling, and handoffs.
Support new account acquisition and grow existing accounts through cross-selling CSA Group services, with a focus on systems-level opportunities such as production lines, process equipment, manufacturing facilities, and large capital projects.
Make decisions on escalated customer issues and complaints.
Manage the pipeline and revenue forecasts using CRM data.
Continuously improve quoting and scheduling processes to make them efficient and consistent.
Travel domestically and internationally approximately 15% of the time.