Commercial Manager - Landfill & Gas South

Biffa Waste Services

1d•Remote

About The Position

Help us make a difference as a Commercial Manager at Biffa. This role is working from home, covering the South, with occasional national travel as required. The Commercial Manager will work closely with clients across both the private and public sectors, supporting landfill operations nationally. Biffa is dedicated to changing the way people think about waste. At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,000+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Requirements

Degree level or equivalent in Environmental, Sales, Marketing, Commercial Management or similar
Sales, project management, customer account management, technical management or similar
Achieving clearly defined service level agreements and KPI’s including customer service and financial delivery
Knowledge of the UK waste management sector
Ability to travel throughout the UK.
Understanding and experience of compliance with industry regulators such as the Environment Agency and HMRC is a fundamental part of this role.

Nice To Haves

Member of Institute of Sales and Marketing Management or similar
CIWM membership
COTC
Hands on experience within the Commercial function in the Waste management sector
Environmental compliance

Responsibilities

Actively seek new leads in order to grow the customer base, secure new key accounts and build a pipeline to achieve the Division’s Balanced Business Plan.
Actively manage and develop existing customers to maximise the value from the account leading to increase profitability for the Division.
Work with the rest of the Commercial Team to develop and implement innovative commercial and marketing strategies to retain and attract new customer bases.
Contribute to the annual budgeting process of applicable business units.
Provide a high level of customer service by resolving wherever possible contractual and commercial complaint escalations in a timely and professional manner in order to retain the customer.
Work in partnership with Site Managers and the Divisional Senior Leadership Team to explore and deliver new services or improve existing services to increase service efficiencies.
Carry out any other such reasonable job-related tasks as the company may require you to undertake from time to time.