Commercial Loan Servicing Specialist III

Truist Bank • Forest Hills, NC

4d • Onsite

About The Position

The position is responsible for processing, monitoring, researching, mitigating risks, and preserving the data integrity of the operational aspect and the credit documentation of the supported commercial lending portfolios by providing an exceptional level of quality, client service, and efficiency.

Requirements

• Associate's Degree or work related experience, or equivalent education and related training
• Three years of banking or financial services experience, preferably in a high paced, high volume environment
• Detail oriented and proficient in basic computer applications such as Microsoft Office software products
• Knowledge of regulatory, external, and internal compliance requirements and guidelines
• Must be able to communicate effectively across multiple levels of lending personnel, including strong written and verbal communications
• Strong time management, problem solving, analytical and organizational skills
• Aptitude to read and interpret complex loan documents and loan structures
• Sound decision making skills that demonstrate flexibility, resourcefulness and the ability to work independently
• Demonstrates ability to work in an area governed by production standards, heavy workloads and critical deadlines

Nice To Haves

• A Bachelor's Degree
• Five years of previous banking or financial services experience

Responsibilities

• Receive workflow items, retrieve account information, and execute requests.
• Exceed consistently production and quality defined goals.
• Demonstrate a proficient knowledge of systems and processes while recognizing gaps, and maintaining a growth mindset.
• Assist with researching complex issues and provide innovative solutions.
• Resolve escalated issues.
• Develop positive communication and relationships with peers, partners, and external clients and support initiatives and other duties as assigned.
• Motivate, train, counsel, and encourage lower level teammate's consistency of operations.
• Recognize downstream implication of work performed and the impact on the success of the company.

Benefits

• medical
• dental
• vision
• life insurance
• disability
• accidental death and dismemberment
• tax-preferred savings accounts
• 401k plan
• vacation
• sick days
• paid holidays
• defined benefit pension plan
• restricted stock units
• deferred compensation plan

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree