Commercial Loan Servicing Representative

Wells Fargo Bank•Des Moines, IA

3d•Hybrid

About The Position

Wells Fargo is seeking a Commercial Loan Servicing Representative within Commercial Banking Operations. In this role, you will support internal and external customers with inquiries and complaints regarding loan servicing needs. You will monitor the loan system, resolve customer issues, and process complex transactions online. This position involves performing moderately complex administrative, transactional, operational, and customer support tasks. You will act as the primary loan servicing contact, which includes construction monitoring and disbursements, monitoring collateral, and preparing payoff letters and releasing collateral. Additionally, you will audit loan systems of record for new loan setups, modifications, and data input, as well as conduct customer research and billing. You will receive direction from supervisors and escalate non-routine customer concerns to experienced individuals. Collaboration and consultation with peers, colleagues, and managers are essential to resolve issues and achieve goals. You will interact with internal customers, receive direction from leaders, and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Requirements

1+ year of Commercial Loan Servicing support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Excellent verbal, written, and interpersonal communication skills
Strong analytical skills with high attention to detail and accuracy
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to manage a workflow within key performance indicators
Candidate must be based out of posted location

Nice To Haves

Commercial Loan experience
Ability to review and interpret complex commercial loan documents

Responsibilities

Support internal and external customers with inquiries and complaints regarding loan servicing needs
Monitor loan system and resolve customer issues, and process complex transactions online
Perform moderately complex administrative, transactional, operational and customer support tasks
Act as primary loan servicing contact that involve construction monitoring and disbursements
Monitor collateral and preparing payoff letters, releasing collateral
Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing
Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals
Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements