Commercial Loan Operations Manager Reporting & Controls

Sunflower Bank NA•Austin, TX

2d•Onsite

About The Position

Sunflower Bank, N.A. is experiencing great growth and is looking for an energetic, highly motivated individual to fill the position of a full-time Commercial Loan Operations Manager Reporting & Controls. The Commercial Loan Operations Manager Reporting & Controls is responsible for managing the team that is the front-line control of our loan portfolio with varying levels of complexity in a high-volume environment. This team provides QC across our functions, QA sampling, and ensures processes meet compliance requirements with regulatory agencies. This team partners with our Loan Operations Teams, Internal Audit, and Bank Compliance Team. This includes LARs for HMDA & CRA, Flood, UBOs for lending, and the SCRA program. This team will also work with Operations for compliance trainings and procedural updates. This team will also drive data flow needs and reporting for operations workflow and executive management reporting. This manager will also work across our Operations team using data to identify opportunities for improvement and scalability.

Requirements

Minimum of 10 years of experience in banking with at least 5 years in a commercial loan operations area
Minimum of 5 years management experience which includes all personnel functions for hiring, performance counseling, merit reviews and terminations
College degree preferred but equivalent work experience acceptable
Personal knowledge and understanding of REG B, REG E, SOX, HMDA, SCRA compliance requirements
Proficient with Microsoft Office products
Experience with commercial loan accounting applications in order to understand capabilities and deficiencies
Prior responsibility for the creation of procedural documentation as well as the design and implementation of processes to validate procedures are followed
Personal experience dealing with 3rd party auditors and regulatory personnel, including gathering, analyzing and providing any requested information
Exceptional communication skills, both oral and written, which includes the preparation of audit responses
Analytical skills to identify issues and develop solutions, both short term and long term
Ability to initiate and sustain working relationships with all levels of co-workers, building trust and mutual respect
Capable of identifying and recruiting talent in a proactive manner
Demonstrate ability to manage multiple geographic areas and/or groups
Proficiency with systems and ability to understand system functions

Responsibilities

Oversee the daily workflow of the respective Loan Operations Compliance and Quality Control team, which may include daily 2nd day review of origination, funding, booking, and servicing
Represent Loan Operations in management meetings, communicating known issues and associated status, upcoming changes and/or enhancements, and gathering feedback from internal customers
Manage the identification, creation, review and approval, and implementation of processes and procedures, including the ongoing validation processes to ensure compliance
Develop, continually enhance and monitor an appropriate staffing model for each distinctive area to ensure staffing levels are adequate in number and skills
Identify training needs and work with appropriate parties to develop, deliver and measure effectiveness
Point of contact for internal audit and external regulatory parties, to include providing information requested, participating in status meetings and preparing audit responses as needed
Perform annual budgeting process and monitor expenses against budget throughout the year
Develop, communicate, implement and monitor Service Levels where appropriate and provide monthly performance reports to management
Develop performance statistics for each applicable area which includes both volume, timing and accuracy information in a format that can be shared with each team as well as management
Perform all required personnel responsibilities, including routine performance discussions with all directs and documentation as needed
Monitor loan system exception reports to ensure timely resolutions
Ensure a partnership with IT resources in the development of new, internal system requirements, including the development of testing scenarios, performing testing and documenting results
Successfully complete bank required training within specified timeframes