Commercial Controls Manager

Carrier Enterprise•Houston, TX

11d•Remote

About The Position

Carrier Enterprise (CE) currently has an exciting opportunity for an experienced Commercial Controls Manager. Join a leading national distributor of residential and light commercial HVAC products, parts, and supplies, and be part of a team that excels in providing top-notch HVAC/R solutions through licensed HVAC/R dealers and contractors. Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We operate primarily in the B2B environment, selling our products through licensed HVAC dealers and contractors. These dealers are independent companies that sell, deliver, and service Carrier, Bryant & Payne products to residences and businesses in their respective markets. With over 200+ locations across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada, we are well-positioned to meet our customers' HVAC/R needs.

Requirements

An undergraduate degree in technical discipline
5 years of Experience in HVAC Systems Controls support.
Proven experience in HVAC systems Controls support.
Excellent communication skills, with the ability to explain technical concepts to non-technical customers in a clear and concise manner.
Proficiency in using remote support tools and software to diagnose and resolve customer issues.
Customer-centric mindset with a passion for providing exceptional service and resolving customer problems effectively.
Strong problem-solving and analytical skills, with the ability to think critically and creatively to identify and resolve technical issues.
Familiarity with HVAC commercial systems Controls Software, ideally i-Vu.
Ability to work collaboratively in a team environment, coordinating efforts with other departments to ensure customer satisfaction.
Detail-oriented and highly organized, with the ability to manage multiple customer cases simultaneously and prioritize tasks effectively.
Willingness to continuously learn and stay updated on new HVAC technologies, products, and industry trends.

Responsibilities

Provide a primary resource for our customers to answer controls questions.
Assist in operating the existing Certified Controls Expert Contractor Programs.
Maintain Technician Certification documentation and establish training & testing requirements.
Assist in conducting training classes for the sales & installation of Carrier controls systems for dealers.
Attract elite contractor memberships in the Factory Controls Authorization Program.
Supports roll out new controls products to the Controls Expert dealers.
Grow the Carrier Commercial Controls presence in the assigned Carrier Enterprise region(s).
Manage the interface between the factory and our customers.
Travel throughout the assigned region(s) to provide support to Carrier controls dealers.
Draw up submittals, assist in controls start-up, support and trouble shoot i-Vu controls system when called upon by our clients.