Commercial Loan Operations Associate

Tompkins Community Bank•Perry, NY

8d•Onsite

About The Position

Responsible for supporting commercial loan operations through the execution of specialized and complex processing activities across assigned loan products. Ensures accuracy, compliance, and operational efficiency by managing loan system input, reviewing documentation, resolving exceptions, and supporting team training and cross-functional collaboration.

Requirements

High School Diploma or equivalent required
Minimum of three years of experience in loan servicing, lending operations, or a related banking function required
Demonstrated knowledge of commercial loan processes, documentation, and servicing activities.
Strong analytical skills with the ability to review and interpret loan data and documentation
Proficiency in banking systems and standard computer applications
Effective written and verbal communication skills with the ability to collaborate across functions
Ability to work independently while managing multiple priorities in a deadline-driven environment

Nice To Haves

Associate’s degree in business or a related field preferred

Responsibilities

Ensure the timely and accurate processing, review, and maintenance of commercial loan data, documentation, and system records to support operational integrity and compliance.
Execute and optimize loan servicing activities, including system input, balancing, and reporting, to maintain efficient and reliable operational workflows.
Analyze, investigate, and resolve complex loan issues, exceptions, and inquiries to minimize operational risk and ensure consistent service delivery.
Partner with loan officers, assistants, customers, and internal teams to facilitate effective communication, documentation accuracy, and seamless loan processing.
Contribute to team effectiveness by providing training, maintaining procedural documentation, and offering backup support to ensure continuity of operations.
Input and maintain loan data within core systems, ensuring completeness and accuracy.
Perform daily system balancing and processing activities.
Execute specialized operational tasks related to assigned loan products.
Review loan documents and reports for accuracy, completeness, and exceptions.
Analyze loan data and documentation to ensure adherence to quality and compliance standards.
Identify and address discrepancies or unposted items.
Research and resolve complex loan processing issues and system discrepancies.
Respond to inquiries from internal partners and customers.
Troubleshoot operational and employee-related loan issues.
Collaborate with Loan Officers, Loan Assistants, and external stakeholders regarding loan documentation and processing.
Communicate with customers and agencies to address questions and resolve issues.
Support overall service delivery through effective coordination and follow-up.
Assist in training team members on procedures and systems.
Maintain current and accurate procedural documentation.
Provide backup support across loan operations functions as needed.