Commercial Loan Assistant

SECURITY BANK•Tulsa, OK

1d•Onsite

About The Position

This position provides administrative support to one or more Commercial Loan Officer(s) while assisting customers and prospective customers through managing the process of new loans while assisting with the ongoing needs of the customers once the loan is finalized. The Administrative Assistant is responsible for working closely with Loan Processors, Account Representatives as well as other service providers, internal and external, to ensure that that the needs of loan customers are handled in a timely and accurate manner.

Requirements

Excellent Communication Skills Required.
Customer/Client Focused.
Discretion and decision making skills are required to plan, prioritize and organize a diverse workload, may be asked to recommend changes in office practices or procedures as necessary.
Stress Management & Multitasking Skills Needed. Must be able to work under time constraints, with interruptions, while maintaining composure.
High school diploma or equivalent.
Five years banking with preferred three years loan-related experience.
Working knowledge of different commercial financing options is required.
Must be Bondable

Nice To Haves

Attendance within policy guidelines is essential.
Employee must be able to express oneself and exchange accurate information in person, by phone and/or email.
Employee must be able to input, retrieve and assess information from computer and other office machinery.
Employee will operate computer and other standard office communication devices and productivity machinery.
Must be able to stay in a stationary position a minimum of 50% of work hours.

Responsibilities

Assist Commercial Loan Officer with processing of new financing requests for new and existing customers. This is accomplished through managing incoming applications, credit verifications, preparing Commercial Loan Worksheet and Credit Memo for preparation of loan documents, and thorough review of documents prior to closing. The Commercial Loan Assistant is charged with working with customers to obtain all items needed for closing.
Fund permanent, interim and revolving financing requests for new and existing loans, ensuring that all necessary documentation, approval, and/or inspections are complete.
Assist Commercial Loan Officer with the renewal, extension or rewriting of loans.
Answer basic customer inquiries regarding payments, loan histories, interest rates, etc. while complying with disclosure requirements.
Monitor Exception Reports, contacting customers as well as insurance and other providers to clear outstanding exceptions. Extra emphasis must be given for customers whose loans are being presented for renewal.
Complete projects and special assignments of Commercial Loan Officers; establishing objectives, determining priorities, managing time, gaining cooperation of others, monitoring progress, and problem solving, with the ability to make adjustments to plans to obtain desired result.
Assist Commercial Loan Officer with daily review, approval and disposition of commercial overdrafts.
Review and respond to incoming phone calls, emails and mails, received either directly or through the Commercial Loan Officer, prioritizing and determining level of necessary response.
Support the bank’s strong relationship banking culture through on-going customer contact, quality customer service and superior product knowledge.
Act as liaison between Commercial Loan Officer(s), and customers, bank management and other employees while establishing relationships with those representing diverse cultures and backgrounds.
Become knowledgeable with and ensure compliance with regulations of governing agencies and industry best practices. These include but are not limited to: Equal Credit Opportunity Act (Reg B) HMDA (Reg C) Flood Disaster Protection Act Truth in Lending (Reg Z) Unfair, Deceptive and Abusive Acts and Practices (Reg AA) Fair Credit Reporting Act (Reg V) RESPA (Reg X) Bank Secrecy Act / Anti-Money Laundering Act Privacy Act
Follow all Bank policies and procedures.
Assist all Commercial Loan Officers, and their customers, as may be necessary due to staffing.
Establish and maintain Notary Public Commission (at bank expense) and assist customers as needed, honoring the laws that they are bound to by oath and affirmation.
Maintain adequate supply of documents needed for customers’ requests for departmental use.
Assist Commercial Loan Officer with maintaining calendar and planning meetings and events.