Commercial Loan Assistant I

Mascoma Bank • White River Junction, VT

20d

About The Position

The Commercial Loan Assistant supports Mascoma Bank’s Commercial Lending team and helps lenders and borrowers throughout the loan process. The role provides administrative and operational assistance while helping ensure loan documentation and workflows are accurate, timely, and compliant. It also supports a seamless, high-quality borrower experience through customer service, coordination, and communication with lenders, credit administration, attorneys, brokers, and other internal teams.

Requirements

• High school diploma or equivalent.
• Strong Microsoft Office skills, including Word and Excel, and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.
• Final candidates must successfully complete background and credit screenings.

Nice To Haves

• A minimum of 2+ years of banking, lending support, or paralegal experience.

Responsibilities

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED