Commercial Loan Assistant

SECURITY BANK•Tulsa, OK

7d•Onsite

About The Position

The Commercial Loan Assistant provides administrative support to one or more Commercial Loan Officers, helping customers and prospective customers through new-loan processes and supporting their needs after loans are finalized. The role works closely with Loan Processors, Account Representatives, and other internal and external service providers to address customer needs accurately and promptly. It is a front-line customer-service position based in a bank branch office and reports to Commercial Loan Officer(s). The position has no supervisory responsibility. It is typically a non-exempt, full-time role with a normally expected 40-hour workweek, Monday through Friday, between 8:00 a.m. and 6:00 p.m.; hours may fluctuate according to workload and customer needs. The assistant must communicate and exchange accurate information with customers, bank employees, and others in person, by phone, and by email; use computers and standard office communication and productivity equipment; and remain stationary for at least 50% of work hours. Regular attendance within policy guidelines is essential. The role requires excellent communication, customer focus, discretion, sound organization and prioritization, stress management, and multitasking while handling interruptions and time constraints. The employee must follow bank policies and procedures, applicable regulations, and industry best practices, and must be bondable. A high school diploma or equivalent and five years of banking experience are required; three years of loan-related experience is preferred. Working knowledge of commercial financing options is required.

Requirements

High school diploma or equivalent.
Five years of banking experience.
Working knowledge of different commercial financing options.
Excellent communication skills.
Customer/client focus.
Discretion and decision-making skills to plan, prioritize, and organize a diverse workload.
Stress-management and multitasking skills, including the ability to work under time constraints and interruptions while maintaining composure.
Must be bondable.
Ability to communicate and exchange accurate information in person, by phone, and by email.
Ability to input, retrieve, and assess information using a computer and other office machinery.
Ability to operate a computer and standard office communication devices and productivity machinery.
Ability to remain in a stationary position for at least 50% of work hours.
Attendance within policy guidelines is essential.

Nice To Haves

Three years of loan-related experience is preferred.

Responsibilities

Assist Commercial Loan Officers with new financing requests by managing applications and credit verifications, preparing Commercial Loan Worksheets and Credit Memos, reviewing documents before closing, and working with customers to obtain closing items.
Fund permanent, interim, and revolving financing requests, ensuring required documentation, approvals, and inspections are complete.
Assist with loan renewals, extensions, and rewrites.
Answer basic customer inquiries about payments, loan histories, interest rates, and related matters while complying with disclosure requirements.
Monitor exception reports and contact customers, insurers, and other providers to clear outstanding exceptions, with added attention to loans presented for renewal.
Complete Commercial Loan Officer projects and special assignments by setting objectives and priorities, managing time, obtaining cooperation, monitoring progress, and resolving problems.
Assist with the daily review, approval, and disposition of commercial overdrafts.
Review and respond to incoming calls, emails, and mail, prioritizing and determining the appropriate response.
Support relationship banking through ongoing customer contact, quality service, and strong product knowledge.
Act as a liaison among Commercial Loan Officers, customers, bank management, and other employees, and establish relationships with people from diverse cultures and backgrounds.
Learn and comply with applicable regulatory requirements and industry best practices, including the Equal Credit Opportunity Act (Reg B), HMDA (Reg C), Flood Disaster Protection Act, Truth in Lending (Reg Z), Unfair, Deceptive and Abusive Acts and Practices (Reg AA), Fair Credit Reporting Act (Reg V), RESPA (Reg X), Bank Secrecy Act/Anti-Money Laundering Act, and Privacy Act.
Follow bank policies and procedures.
Assist other Commercial Loan Officers and their customers as staffing needs require.
Establish and maintain a Notary Public Commission, at bank expense, and assist customers in accordance with applicable notary obligations.
Maintain an adequate supply of documents needed for customer requests and departmental use.
Assist Commercial Loan Officers with calendar maintenance and planning meetings and events.