Commercial Loan Assistant II - Dallas, TX

SouthState Bank•Dallas, TX

1d•Onsite

About The Position

The Loan Assistant II directs the timely processing and fulfillment of Commercial and Middle Market loans. The role supports deal teams managing simple and semi-complex loans and basic to semi-complex client relationships, and is responsible for accurate and uniform loan documents to minimize risk to the Bank. The position also assists with investigating and resolving loan issues and requires a solid understanding of loan products and procedures, as well as prior experience in loan processing and customer service in commercial and middle market lending. The Loan Assistant II tracks and manages loan pipelines, maturities, uninsured reports, and past-due reports; collects and organizes borrower documentation; enters information into loan processing systems; orders searches, appraisals, and certifications; coordinates closings; and initiates disbursement of closing funds. The role reviews funded loans for completeness and timely booking, obtains outstanding post-closing documentation, and monitors collateral and exceptions. It also provides lender and customer support, maintains confidentiality and compliance, and contributes to the company’s culture and community involvement. The position is based at 2101 Cedar Springs Road, Suite 1000, Dallas, Texas 75201. Travel may be required for lender or client meetings and other company activities. The work may take place in a cubicle or private office, which may be loud during the day. The role involves substantial computer use and may be performed sitting or standing. Reasonable accommodations may be made for individuals with disabilities.

Requirements

High school diploma or equivalent.
3–4 years of experience in commercial and middle market lending documentation.
3–4 years of Loan Assistant I or comparable experience.
Excellent time management, organizational skills, and attention to detail.
Excellent communication and interpersonal skills.
Excellent computer skills, especially Microsoft Office.
Ability to prioritize tasks and think and work independently.
Ability to exercise good judgment in analyzing situations and solving problems.
Ability to exercise personal and professional responsibility and work with limited direction.
Complete required annual compliance training and New Employee Orientation.

Nice To Haves

Bachelor’s degree or additional coursework in banking, finance, or lending.
Prior loan processing and customer service experience in commercial and middle market lending.

Responsibilities

Assist with tracking and managing the loan pipeline, loan maturities, uninsured reports, and past-due reports, ensuring timely processing and adherence to deadlines.
Prioritize tasks to meet processing goals and customer expectations.
Provide backup coverage for other Loan Assistants during PTO and absences.
Remain knowledgeable about state and federal lending and documentation regulations, Bank policies, and guidelines to ensure compliance.
Collect and organize borrower documentation, including income verification, credit reports, and identification.
Enter data accurately and efficiently into loan processing systems.
Order title searches, UCC searches, appraisals, and flood certifications as needed.
Coordinate closings with lenders, attorneys, insurance agents, and clients.
Initiate the disbursement of closing funds and issue loan proceeds by check or wire.
Review closed and funded loans for document completion and ensure timely, accurate booking.
Contact settlement agents, registers of deeds, and title insurance agencies to obtain post-purchase documentation as necessary.
Maintain a tickler system for outstanding post-closing documentation, collateral, and exception monitoring, and report status during weekly meetings.
Communicate clearly with an increased number of lenders (up to 2–3) and other stakeholders throughout the loan process.
Provide client service by assisting customers and responding to questions and requests for information.
Notify clients of issues or discrepancies and assist in resolving them.
Provide prompt, efficient, and exceptional customer service and build internal and external customer relationships.
Demonstrate commitment to company core values, meet deadlines and department goals, participate in community organizations and projects, and engage in learning and development.
Maintain confidentiality of sensitive information, direct documents to appropriate parties, obtain approvals, and meet deadlines.
Follow compliance, security, internal, and consumer-protection requirements to prevent fraud and protect customer assets.