Commercial Loan Assistant I

Mascoma Bank • White River Junction, VT

21d

About The Position

Join Mascoma Bank’s Commercial Lending team and support lenders and borrowers throughout the loan process. This role helps deliver a seamless, high-quality experience while ensuring loan documentation and workflows are accurate, timely, and compliant. The position provides administrative and operational support to commercial lenders, coordinates borrower documentation and communications, and supports customer relationships. It also maintains credit files and assists with loan documentation, delinquency monitoring, collateral tracking, and commercial loan closings.

The role requires strong organization, communication, and customer service skills, the ability to manage multiple tasks and deadlines while maintaining confidentiality, and a professional presence aligned with Bank standards. Final candidates must successfully complete background and credit screenings, which are evaluated case by case and in accordance with applicable laws and industry regulations.

Mascoma Bank describes its commitment to belonging as fostering a safe, welcoming, inclusive, and respectful workplace. The Bank is an Equal Employment Opportunity and Affirmative Action employer and provides a contact for reasonable accommodation requests.

Requirements

• High school diploma or equivalent required.
• Strong Microsoft Office skills, including Word and Excel, and typing proficiency.
• Strong organizational, communication, and customer service skills.
• Ability to manage multiple tasks and maintain confidentiality.
• Professional presence aligned with Bank standards.
• Final candidates must successfully complete background and credit screenings as part of the hiring process.

Nice To Haves

• A minimum of 2+ years of banking, lending support, or paralegal experience is preferred.

Responsibilities

• Provide administrative and operational support to commercial lenders.
• Coordinate borrower documentation and facilitate communication between lenders and credit administration.
• Support customer relationships by scheduling appointments, gathering loan information, and assisting with inquiries.
• Maintain credit files and assist with documentation, delinquency monitoring, and collateral tracking.
• Address borrower questions related to payments and loan details.
• Coordinate and support commercial loan closings, including documentation review and scheduling.
• Partner with attorneys, brokers, and internal teams on complex transactions.
• Manage multiple priorities, projects, and deadlines while providing excellent service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED