Commercial Lines Underwriting Technician - Hybrid
About The Position
NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company. The Commercial Lines department conducts business for policyholders and preferred agencies within the Mid-Atlantic region, offering products such as Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Commercial Lines function encompasses Underwriting, Sales, Operations, Premium Audit, Product Management, Product Development, Loss Prevention and Business Process Unit. The Underwriting Technician is responsible for policy transactions including new and renewal policy rating, issuance, and mid-term changes. This role also supplements the Commercial Customer Contact Center by handling customer inquiries. Work must be completed within the department’s established guidelines for time and quality. This is a Hybrid role, working in the West Trenton office 3 days per week with the option to work from home 2 days per week.
Requirements
- Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements
- Regular and predictable onsite attendance is an essential function of the job.
Nice To Haves
- High school diploma
- Ability to work with a high degree of accuracy and strong attention to detail
- Strong communications skills (verbal, written and active listening)
- Ability to multi-task and to deal with interruptions and able to regain focus on task at hand
- Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software
- Ability to collaborate with co-workers
Responsibilities
- Verify accuracy and completeness of information necessary to process transactions
- Process transactions such as mid-term changes and issue new business and renewal policies
- Act on any specific renewal activities or instructions
- Review incoming policy specification inquiries and/or Renewal Questionnaires and recognize changes that need to be addressed and/or referred
- Manage all work assignments and plan for date sensitive activities in advance of taking PTO
- Seek advice and guidance from supervisor or other senior staff when unsure of how to handle a particular situation
- Handle certificate requests from customers in a timely fashion. If the certificates require more attention, they are to be sent to Supervisor or other senior staff for advice and guidance
Benefits
- 401(k) with employer match up to 8% and additional service-based contributions
- Health, Dental, and Vision insurance
- Life and Disability coverage
- Generous PTO
- Paid Sick Leave
- Paid parental leave in addition to state-mandated leave
- Discretionary bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
