Commercial Lines Underwriting Technician - Hybrid

NJM Insurance Group•Trenton, NJ

23h•Hybrid

About The Position

NJM Insurance Group is a leading mid-sized U.S. property and casualty insurance company with a strong financial rating and a reputation for outstanding customer service. The company is transitioning to become a regional property & casualty insurer, expanding its product offerings and agency model. The Commercial Lines department operates within the Mid-Atlantic region, offering products such as Commercial Auto, G/L, Workers Comp, BOP, Excess/Umbrella, and Package. The Underwriting Technician is responsible for policy transactions, including new and renewal policy rating, issuance, and mid-term changes. This role also supports the Commercial Customer Contact Center by handling customer inquiries. Work must adhere to departmental time and quality standards. This is a hybrid role, requiring 3 days per week in the West Trenton office and offering 2 days per week remote work.

Requirements

Knowledge, skills & abilities, experience, minimum & desired education, certification and/or license requirements.
Ability to work with a high degree of accuracy and strong attention to detail.
Strong communications skills (verbal, written and active listening).
Ability to multi-task and to deal with interruptions and able to regain focus on task at hand.
Proficiency in computer usage, accurate data entry, Microsoft office suite and business-related software.
Ability to collaborate with co-workers.

Nice To Haves

High school diploma

Responsibilities

Verify accuracy and completeness of information necessary to process transactions.
Process transactions such as mid-term changes and issue new business and renewal policies.
Act on any specific renewal activities or instructions.
Review incoming policy specification inquiries and/or Renewal Questionnaires and recognize changes that need to be addressed and/or referred.
Manage all work assignments and plan for date sensitive activities in advance of taking PTO.
Seek advice and guidance from supervisor or other senior staff when unsure of how to handle a particular situation.
Handle certificate requests from customers in a timely fashion. If the certificates require more attention, they are to be sent to Supervisor or other senior staff for advice and guidance.