Commercial Lines Support Specialist I

Western National Group & Umialik Insurance•Seattle, WA

3h•$21 - $28•Hybrid

About The Position

Western National Insurance Group is seeking a Support Specialist I to join their team. This is a hybrid/in-office position. The individual in this role will have the opportunity to complete data entry of new business, renewals, and endorsements. Western National Insurance Group is a private mutual insurance company with over 120 years of experience serving customers' property-and-casualty insurance needs in the Midwestern, Northwestern, and Southwestern United States. Known as “The Relationship Company®,” they define success as a measure of the relationships they’ve built over time. In everything that they do, they know that delivering a friendly and helpful interaction makes for a better experience for everyone involved. That’s the power of “nice”. At Western National, nice is something they work to bring to every person and organization with whom they partner and serve.

Requirements

Good communication skills.
Demonstrated eye for detail.
Effective oral and written communication skills.
High school diploma or equivalent.

Nice To Haves

Ability to follow established processes and procedures.
Time management and ability to meet deadlines.
Customer service skills.
Proficient use of various core systems, office and computer equipment, and software packages.
Relationship-building skills.

Responsibilities

Keeps accurate and current records in designated systems that are accessible to others.
Updates routine reports and understands information.
Performs duties that are routine and clerical in nature.
Manually rates all lines of coverage, including nonautomated and infrequent coverages, as needed.
Seeks relevant information and answers to key questions from defined sources.
Gathers input and makes recommendations to solve problems of moderate complexity.
Applies knowledge to help solve problems of relatively limited scope and complexity.
Consistently acts according to customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
Frequently contacts other internal departments and team members.
Performs special projects and other duties as assigned.

Benefits

Medical insurance plan options
Dental insurance
Vision benefits
Life insurance
Disability insurance
Health Savings Accounts (HSA)
Flexible Spending Accounts (FSA)
401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
Wellbeing Program, including onsite fitness studio
Paid Time Off – including holiday, vacation, and volunteer
100% company-paid tuition reimbursement for approved job-relevant coursework
Access to The Institutes (Risk and insurance education)
Paid parental leave
Bonus opportunities