Commercial Lines Leader

Brown & Brown Insurance•Brentwood, TN

5d•Onsite

About The Position

Brown & Brown is seeking a Commercial Lines Leader to join their growing team in Brentwood, TN. This role is responsible for managing the workflow procedures within the Commercial Lines department, overseeing day-to-day operations to ensure adherence to agency procedures and operations, and managing technical support staff and customer service operations.

Requirements

Property and Casualty license
Ability to maintain a high level of responsibility
Oral and Written Communication skills
Proficient with Microsoft Office products and accounting software
Technical knowledge of standard ISO products, non-traditional lines of coverage, excess and surplus lines, manuscript policies, and endorsements.
Prior management experience and/or prior experience as Account Executive/ Customer Service Representative.
Understanding of agency operations.
Effective communication skills, organizational skills, and ability to respond to requests effectively and efficiently.
Ability to plan and instruct staff members on appropriate information.
Knowledge of agency software.

Responsibilities

Co-ordinate account servicing activities with Account Executives, Assistant Account Executives, Marketing Director and Technical Assistants.
Monitor job performance and workflow of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants and eliminate backlogs.
Conduct annual performance reviews of Account Executives, Assistant Account Executives, Marketing Director, and Technical Assistants.
Recruit, interview and hire Commercial Lines Account Executives, Assistant Account Executives, Marketing Directors and Technical Assistants.
Communicate to staff about changes procedures and changes in Company programs.
Maintain and revise Commercial Lines Procedures manual as necessary.
Assign new business accounts to Account Executives.
Monitor renewals/expirations weekly.
Assist on major commercial accounts, difficult renewal and complicated tasks.
Support full utilization of automation to ensure efficient operations and maintain standards of operation to ensure maximum use of the system and accuracy of information.
Perform Semi Annual Quality Control audits on Commercial accounts and report to Quality Control Liaison.
Facilitate, monitor and implement agency business plan for Department to assist meeting of Agency goals for profitability and growth, and renewal retention.
Oversee education, training and development programs to increase staff capability and agency expertise.
Promote open communication and high morale within the department.
Provide in-house technical answers to all producers and staff on technical insurance issues and coverage and solve account specific problems.