Commercial Lines Customer Contact Representative - Hybrid

NJM Insurance Group•Trenton, NJ

1d•$58,737 - $68,218•Hybrid

About The Position

The Commercial Lines Contact Representative is the primary NJM customer contact via the phone, or other means of communication for commercial lines business. The representative provides timely customer service via incoming telephone calls in an automated call delivery environment. They assist with responding to inquiries from direct written policy holders, agents, regulatory agencies and internal sources. They assume ownership and timeliness in handling customer inquiries and policy change requests in an efficient, accurate and professional manner. Training is full time in the office. Once Training is complete there will be an opportunity to be remote 2 days per week. The Scheduled hours are Monday - Friday 8:45am - 5:00pm

Requirements

Strong customer service skills including oral and written communication
Experience in a call center or customer service environment a plus
Knowledge of customer service principles and practices
Strong communication, interpersonal and writing skills
Ability to work independently and in a team to complete assignments in the timely manner
Strong organizational skills, ability to handle multiple priorities; must be detail oriented
Demonstrated commitment to team and departmental goals
Ability to make informed decisions, achieving the appropriate results
Strong decision-making capabilities
Excellent data entry skills are required
Proficiency in using computers, Microsoft Office Suite and automated insurance processing system
GED or High School Diploma Required
Minimum of 2 years’ working experience in Commercial Property and Casualty insurance
Insurance Producer License with Property & Casualty authority

Nice To Haves

Bachelor’s Degree preferred

Responsibilities

Responds promptly and accurately to inquiries from policyholders, brokers, regulatory agencies and internal through all available means of contact.
Communicates with customers to review coverages, obtain and review pertinent information essential to underwriting commercial lines risks
The representative may handle coverage verifications, requests for identification cards, certificates of insurance and reinstatement requests based on Level of Authority.
The representative may also prepare special letters to address underwriting concerns and enter data for mid-term changes and renewals
Works directly with our sales department to provide customer assistance with inquiries related to exposure pricing and coverage verification
Sets up appropriate PolicyCenter activities for required future action
Exercises independent judgment in reviewing exposures to ensure they fall within Established level of authority guidelines
Demonstrate the ability to analyze information to make appropriate decisions and solve problems.
Learn basics for Property and Casualty insurance principles and company products
Navigate multiple systems and applications to research, analyze and resolve customer inquiries
Maintain established levels of productivity and quality standards within a fast-paced environment
Process assigned work and handle call volumes within the established timeframe
Works well with both internal/external business partners to provide quality products and services for our customers
Assists with training internal staff as needed
Provides back-up to operations staff on an as needed basis
Works on special projects and assignments and completed other duties as assigned