Commercial Lines Claims Manager
About The Position
This role involves assisting commercial property and casualty clients with reporting new claims and resolving issues on existing claims. The manager will evaluate claims for coverage, investigate as needed, and maintain accurate data in the agency's computer system. They will also support other agency employees with coverage and claim resolution, monitor large and franchise account claims, and prepare claim review sections for client reports and meetings. Additionally, the role includes preparing risk/loss analysis reports, negotiating with carrier adjusters, participating in capability presentations, serving on the agency's disaster recovery team, and training other personnel on claim procedures and coverage issues.
Requirements
- Four-year college degree or equivalent work experience.
- Three years property/casualty insurance work experience.
- Basic knowledge of property/casualty coverages.
- Good interpersonal skills and customer focus.
- Good analytical skills for evaluating claim results, sources and trends.
- Basic computer/data entry skills.
- The ability to effectively communicate both orally (especially on the telephone) and in writing.
Nice To Haves
- Advanced knowledge of property/casualty coverages.
- Agency management, word processing and spreadsheet software experience.
Responsibilities
- Assist Commercial lines property and casualty clients with the process of reporting new claims and with problem resolution on previously reported claims.
- Evaluate reported claims for coverage applicability, investigating aspects of the claims when necessary.
- Enter initial claim data into the agency computer system and update it as new data becomes available, in accordance with agency procedures.
- Assist other agency employees in evaluating coverage issues and resolving claim problems for their clients.
- Monitor activity on large, open claims for all clients.
- Monitor total claim activity for “Franchise Accounts.”
- Prepare the claim review portion of client stewardship reports and meetings.
- Prepare risk/loss analysis reports, upon request from clients.
- Negotiate coverage, reserve and payment issues with carrier adjusters as needed.
- Participate in capability presentations, explaining and demonstrating the claim services and assistance we provide our clients.
- Serve as a member of the agency’s disaster awareness/recovery team.
- Train other agency personnel on claim procedures and technical coverage issues.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
