Commercial Lines Account Manager

Acrisure•Grand Rapids, MI

2d•Onsite

About The Position

Acrisure’s Commercial Lines Account Manager serves as the primary point of contact for assigned clients and performs day-to-day service for a designated book of large and complex commercial accounts. The role supports Account Executives and Producers, particularly on accounts requiring extensive administrative service, and ensures that client needs are addressed according to agency procedures and service standards. The position oversees the renewal lifecycle and new business marketing, including exposure analysis, marketing strategy, carrier submissions and negotiations, quote evaluation, and renewal proposal delivery. It also manages policy documentation, audits, certificates, endorsements, and other coverage materials; provides expert client support and coverage guidance; and maintains accurate client records in Applied EPIC. The Account Manager works closely with Producers and Account Executives, monitors industry and underwriting developments, contributes to process improvement, and may mentor junior team members. Candidates should be comfortable working on site to support collaboration, team leadership, and cross-functional partnership.

Requirements

3–5 years of experience with Commercial Lines Property & Casualty.
Active Property & Casualty license.
Strong organizational skills, including the ability to prioritize and be proactive.
Computer skills, specifically Microsoft Word, Outlook, and Excel.
Excellent verbal and written communication skills and strong interpersonal skills.
Ability to calculate figures and amounts such as discounts, interest, premiums, commissions, proportions, and percentages.
Ability to solve practical problems, interpret varied instructions, and deal with variables presented in written, oral, diagram, or schedule form.
High school diploma.

Nice To Haves

Applied Systems / EPIC experience.
Associate degree or higher.
CRIS, CPCU, or completion of a special training course.

Responsibilities

Lead day-to-day service and stewardship of a designated book of large and complex commercial accounts in accordance with agency procedures and service standards.
Oversee the full renewal lifecycle, including data collection, exposure analysis, marketing strategy development, carrier negotiations, and delivery of renewal proposals.
Manage new business marketing with Producers and Account Executives by designing placement strategies, preparing carrier submissions, evaluating quotes, and securing program structures.
Review and analyze policy audits, ensuring accuracy and addressing discrepancies with carriers and clients.
Ensure policy documents, endorsements, and binders are accurate and complete, with coverage terms reflecting negotiated and ordered conditions.
Respond to client inquiries, carrier requests, and service needs, providing proactive guidance and support.
Issue and manage certificates, endorsements, policies, ID cards, and other coverage documents, ensuring timely delivery and compliance.
Document client activities, communications, and transactions in Applied EPIC, maintaining data integrity and audit readiness.
Use agency technology platforms, including upload/download and interface capabilities, to improve workflow efficiency and accuracy.
Partner with Producers and Account Executives, communicate account developments, identify service issues, and escalate risks or concerns to leadership when appropriate.
Stay current on industry trends, carrier appetites, and underwriting guidelines to support placements and coverage recommendations.
Maintain expertise in commercial insurance coverages and policy language to advise clients on program structure, coverage adequacy, and emerging exposures.
Support workflow improvement, training, and cross-functional collaboration, and mentor junior team members as needed.
Perform additional duties and provide backup support for other team members or functions as requested by leadership.