Commercial Lines Account Manager

Glatfelter Insurance Group. • Spring Garden Township, PA

4d • Onsite

About The Position

The Glatfelter Agency (TGA), a division of Glatfelter Insurance Group, is seeking an experienced Commercial Lines Account Manager to join our growing team. This individual will be assigned a book of business to maintain and service. This position is required to be onsite at our Leader Heights, York, PA office.

Requirements

• College degree or equivalent combination of education and work experience sufficient to perform the essential duties of the job required.
• Commercial Lines retail insurance agency experience required.
• Licensed Pennsylvania Property/Casualty Agent.
• Strong Microsoft Word Skills.
• Must be able to communicate effectively both orally and in writing with internal and external customers including but not limited to underwriters, clients, marketing representative, and service team members.
• Must be capable of working independently under team concept with general supervision.
• Should possess the ability to plan & prioritize, be detail oriented and able to handle multiple tasks.
• Must possess problem solving capabilities.
• Must possess strong customer service skills.
• Should have the ability to adapt to changing and improving technologies, and able to function within various on-line company rating sites.

Nice To Haves

• CISR Designation preferred.
• Applied Epic experience preferred.

Responsibilities

• Manage and service an existing book of business with professionalism.
• Ability to convey complex insurance information in a clear and understandable manner.
• Serve as primary point of contact for Commercial client inquiries and requests.
• Collaborate with Account Executive, where appropriate, on account activity.
• Coordinate renewal quotes with incumbent carrier and alternative carriers if marketing, reconciling quotes to requested specifications.
• Utilize carrier websites to quote, rate, bind, and various other functions.
• Compiling materials for client renewal presentations, including preparation of the agency proposal document.
• Maintain accurate records and documentation within agency management system (Epic).
• Review all carrier issued documents for accuracy.
• Issue Certificates of Insurance & Prepare Auto ID Cards.
• Process mid-year client change requests.
• Ensure compliance with company procedures and workflows.

Benefits

• 17 paid holidays (which includes a personal holiday and mental health and wellness day)
• Variety of leaves for personal, health, family, and volunteer needs
• Tuition reimbursement program for eligible associates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree