Commercial Line Account Manager
About The Position
HUB continues to grow and seeking a dynamic Account Manager working out of our HUB Lower Sackville office, who can service and manage an existing book of business working with a commercial producer. Main duties include, but are not limited to, the following: Managing all aspects of an existing book of business. Building client relationships through effective client management. Providing support to an assigned Commercial Producer. Ensuring new business and retention targets are met, including by means of re-marketing. Manage the client’s renewal process. Complete outbound calls as required for renewal review and special projects. Upsell and cross-sell with existing clients. Respond to inbound telephone inquiries. Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries. Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
Requirements
- College Diploma or University Degree and/or equivalent work experience
- Minimum 2 - 3 years’ experience in insurance Account Management
- General Insurance License required
- Proficient in Microsoft Office: Word, Excel and Outlook
- Experience with commercial insurance desired
- Team player able to work within Production and Service teams.
- Ability to work independently and in a team.
- Effective organizational skills and time management.
- Exceptional interpersonal, verbal and written skills
Nice To Haves
- Experience with EPIC broker management system an asset
Responsibilities
- Managing all aspects of an existing book of business.
- Building client relationships through effective client management.
- Providing support to an assigned Commercial Producer.
- Ensuring new business and retention targets are met, including by means of re-marketing.
- Manage the client’s renewal process.
- Complete outbound calls as required for renewal review and special projects.
- Upsell and cross-sell with existing clients.
- Respond to inbound telephone inquiries.
- Prompt response to all customer inquiries by providing effective and efficient customer service to verbal and written inquiries.
- Resolving client concerns and complaints while ensuring that Service Excellence Standards are met.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
