Commercial Lines Account Manager (59888)

First State Community Bank • St. Louis, MO

4d • Onsite

About The Position

First State Insurance Agency is seeking a Commercial Lines Account Manager focused on building relationships through amazing service and communication skills. The ideal candidate must have a passion for helping customers become educated when making insurance-buying decisions. A strong working relationship with producers is key to this position. The Account Manager will work with the Commercial Sales team and directly with customers.

Requirements

• Strong computer skills showing proficiency in Microsoft Office, Word, Excel, and AMS360.
• Minimum 2 to 5 years in Insurance Account Management.
• Missouri Property & Casualty Insurance License.
• Excellent written and verbal communication and customer service skills.
• Should be open-minded, a fast learner, enthusiastic, and adaptable.

Nice To Haves

• Insurance designations a plus: CISR, CIC, CPCU, CLU, etc.

Responsibilities

• Observe and comply with all Agency policies and procedures.
• Confer with customers by telephone, email or in-person to provide information about products and services, to issue new/renewal or cancel accounts, or to obtain & report details of claims or services needed.
• Read and verify policies for accuracy.
• Keep records of customer interactions and transactions, details of inquiries, complaints, and comments, as well as actions taken utilizing agency management system.
• Responsible for becoming familiar with each insurance carriers product lines, underwriting process & websites.
• Deliver and prepare Summary of Insurance for producer accounts and house accounts on a timely basis.
• Prepare new business and renewal submissions to be forwarded to insurance carriers for quoting.
• Compare quotes & coverage options, prepare a marketing spreadsheet with the best options for the customer.
• Prepare new lines of business for existing clients and renewal proposals when needed.
• Analyze coverage options and make recommendations of additional coverage options that may benefit the client.
• Bind coverage, collect deposits or down payments, and/or arrange for billing.
• Servicing clients will include issuing certificates of insurance, policy change requests, review/check endorsements, and audits for accuracy.

Benefits

• Competitive pay and benefits package
• Variable compensation program based on team performance
• 401(k) with generous employer match
• Helpful, qualified, and available leadership
• A caring, stable work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED