Commercial Lines Account Manager

Keystone Agency Partners LLC • Augusta, GA

11d • Onsite

About The Position

Main Street Insurance Group is a growing independent insurance agency in the Southeast, offering comprehensive insurance solutions. With roots dating back to 1898, they specialize in Business Insurance, Home Insurance, Auto Insurance, Employee Benefits, and Equine Insurance, serving individuals and businesses across North Carolina, Georgia, and Tennessee. They are seeking an experienced professional who delivers best-in-class service in a rewarding, challenging, and meaningful work environment.

The Account Manager is responsible for the day-to-day maintenance and service of assigned Commercial Lines accounts. This role collaborates with the production team to manage client accounts and relationships, ensuring high client satisfaction. The Account Manager aims to achieve agency account retention goals through exceptional service, drive agency growth via account rounding and cross-selling, and manage the marketing and placement of renewal accounts.

Requirements

• High school graduate; Four-year college degree highly desirable (or comparable work experience)
• Must possess an active Property & Casualty license in the state(s) in which business is conducted
• Extensive knowledge of relevant commercial insurance coverage and markets, including sophisticated and less common products represented through MSIG
• Thorough knowledge of brokerage operations including claims handling, procedures, rating, agency management systems and applicable insurance laws
• Familiarity with risk assessment and risk management techniques
• Proficient with technology and comfortable operating within a paperless environment; excellent automation skills, including Microsoft Windows, Microsoft Office, Agency Management System (Applied Epic strongly preferred), carrier proprietary systems, and softphone systems
• Ability to carry out complex tasks with many concrete and abstract variables
• Sets priorities and manages workflow to ensure efficient, timely, and accurate completion of tasks within a high pressured, fast-paced environment with significant disruptions
• Excellent time management, strong organizational skills, and attention to detail
• Interacts with others effectively by utilizing excellent communication skills, cooperating purposefully, and providing information and guidance as needed to achieve the business goals of the agency
• A high degree of self-motivation and self-direction
• Maintains a professional and effective relationship with clients, coworkers, carriers, vendors, and other business contacts
• Understands the core virtues of teamwork and works well within a team environment
• Ability to pass a criminal background check, as permitted by law

Nice To Haves

• Applied Epic strongly preferred

Responsibilities

• Supports agency growth and retention efforts by servicing large Commercial Lines accounts in accordance with agency service standards.
• Promotes agency sales philosophy by seeking referrals from existing clients, rounding out existing accounts, and cross-selling to other departments.
• Analyzes client needs, coverage forms, policies, and proposals to identify loss exposure and recommend appropriate coverage solutions.
• Prepares summaries of insurance, schedules, and proposals as needed.
• Processes incoming mail, e-mail, faxes, phone calls, and office visits, responding promptly and professionally.
• Maintains client files within the Agency Management System to ensure proper documentation by processing all policies, changes, invoices, proofs of insurance, and other service needs, attachments, and activities in accordance with agency standards and procedures.
• Follows up on service requests to confirm accurate processing by carrier/vendor.
• Assists clients with billing questions or concerns and works to resolve any issues.
• Reviews coverage and provides information to client inquiries.
• Assists clients with claims, including submitting the first notice of loss, facilitating a prompt response from the carrier, and following up on claim status in accordance with agency standards and procedures.
• Performs renewal review and risk exposure analysis to secure proper coverage, incorporating information obtained from clients.
• Maintains control of pre-expiration reports, binders, and aged receivables following agency guidelines.
• Determines reasons for cancellation requests and act to save accounts.
• Participates in continuing education courses for insurance, service, and sales skills.
• Maintains current knowledge of underwriting requirements of carriers.
• Keeps current with industry trends by reading appropriate journals and company bulletins.
• Participates in special projects at management's request.
• Performs other duties as assigned.

Benefits

• Competitive Compensation
• Health Insurance Plans (PPO, HSA, Copay Options)
• Dental Insurance
• Vision Insurance
• Company Paid Disability Insurance
• Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance
• 401(k) with Safe Harbor Match
• Paid Time Off
• Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED