Commercial Lines Account Associate, SME-2

HUB International•Toronto, ON

53d•CA$55,000 - CA$60,000

About The Position

HUB International is seeking a Commercial Lines Account Associate to support its SME Practice. This role focuses on the retention and growth of small, medium, enterprise businesses, nonprofits, and programs. The position requires strong administrative support and customer service skills. It offers exposure to commercial lines business within a leading insurance brokerage, with opportunities for professional development and working alongside industry professionals.

Requirements

Minimum 1 to 2 years of administrative support experience.
RIBO (Registered Insurance Broker of Ontario) license Required or must be obtained within 60 days of hire.
Experience working in a fast-paced and high-volume environment.
Proficient in Microsoft Office: Word, Excel, and Outlook.
Strong customer service skills with professionals.
Ability to work collaboratively as a key member of a team and independently with minimum supervision.
Strong attention to detail, time management, and analytical skills.
Excellent organizational, interpersonal, written, and oral communication skills.

Nice To Haves

Experience in Epic or similar insurance brokerage management system an asset.

Responsibilities

Provide prompt, courteous, and professional service to internal and external clients, including handling coverage inquiries and processing client requests.
Prepare documents such as letters, certificates, confirmation of insurance, client renewal packages, policies, submissions, binders, and summaries in a timely manner.
Accurately process endorsements, invoice transactions, and generate reports using various program systems.
Calculate adjustments and premiums on policies and other insurance documents.
Assist in the collection of Accounts Receivables while adhering to HUB International’s file management standards.
Participate in training and professional development courses to enhance skills and industry knowledge.
Take a proactive approach to working directly with clients and carrier partners on renewals and endorsements.
Provide additional support to SME Account Managers, SME Account Assistants, and SME Leadership as required.