Commercial Lending Collections Specialist

Celtic Bank • Salt Lake City, UT

1d • Hybrid

About The Position

Celtic Bank is seeking a motivated and professional Collections Specialist to join our Asset Quality team. The Collections Specialist will manage and monitor the Bank’s delinquency portfolio while working directly with borrowers and guarantors to develop effective solutions and achieve collection goals. This Collections Specialist position is ideal for someone who thrives in a fast-paced, dynamic commercial lending environment and is comfortable navigating challenging conversations with professionalism and confidence. The ideal candidate will bring strong communication, organizational, problem-solving, and critical-thinking skills, along with the ability to manage multiple priorities and build productive relationships with borrowers and internal teams.

Requirements

• Extensive Collections experience.
• Detail oriented and possess excellent interpersonal, organizational, and communication (verbal and written) skills.
• Ability to problem solve and work independently.
• Self-starter with the ability to thrive in a deadline-driven environment.
• Strong technical skills, including but not limited to, Microsoft Office suite, web-based applications, and SharePoint/OneDrive.
• Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
• Ability to establish and maintain effective work relationships.
• Must be able to read, write and understand fluent English.

Nice To Haves

• College education preferred.
• Preferred knowledge of banking/lending policies, procedures, rules, and regulations.

Responsibilities

• Perform inbound and outbound collections-based phone calls at high volumes.
• Consult with Borrowers regarding past due accounts.
• Process Borrower payments and organize payment arrangements.
• Prepare payment demand notices.
• Order periodic site inspections.
• Present collections results and reports to management.
• Use of Microsoft Excel to update delinquency reports and other various reports as needed.
• Identify and recommend deteriorating loan files for movement to liquidation status.
• Collateral maintenance and analysis.
• Tax payment monitoring and resolution.
• Entity alert notifications and resolution.
• Vendor payment processing.
• Post-default tasks as assigned.
• Mail processing and distribution.
• Bankruptcy activity.
• Liquidation activity.
• Small Business Administration activity.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree