Commercial Collections Representative
About The Position
Wells Fargo is seeking a Commercial Collections Representative within the Commercial Banking Operations Vendor team. In this role, you will support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research. You will research credit and account information, handle workout and restructuring problem loans and restructuring payment plans, and review account equity to determine loss projections. You will also monitor portfolio for policy compliance and adherence to risk ratings, assist in the training of entry level staff, and participate in conducting issue specific training in conjunction with Manager. Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue. Lead by example, handle core assignments effectively while taking on additional responsibilities. Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals. Interact with internal customers and receive direction from leaders. Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
Requirements
- 1+ year of Commercial Collections support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to work additional hours as needed
Nice To Haves
- 2+ years of collections experience
- Experience working in roles within accounting, accounts receivable/payable
- Customer service/customer care experience
- Experience working with the following systems: Artiva and Infolease
- Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
- Intermediate Microsoft Office (Word, Excel, and Outlook) skills
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information
- Excellent verbal, written, and interpersonal communication skills
- Ability to provide strong customer service while actively listening and responding in an appropriate manner
- Sound analytical skills with high attention to detail and accuracy
- Experience delivering results in a fast-paced, deadline driven environment
- Sound organizational, multi-tasking, and prioritizing skills
- Ability to work effectively, as well as independently, in a team environment
- A BS/BA degree in accounting, finance, or economics
Responsibilities
- Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
- Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
- Review account equity to determine loss projections
- Monitor portfolio for policy compliance and adherence to risk ratings
- Assist in the training of entry level staff
- Participate in conducting issue specific training in conjunction with Manager
- Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
- Lead by example, handle core assignments effectively while taking on additional responsibilities
- Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
- Interact with internal customers
- Receive direction from leaders
- Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements
Benefits
- Relocation assistance is not available for this position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
