Commercial Collections Representative

Wells Fargo Bank•Des Moines, IA

4d•Hybrid

About The Position

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Commercial Collections Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com

Requirements

2+ years of Commercial Collections experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Collections experience
A BS/BA degree in accounting, finance, or economics
Accounting experience, accounts receivable or accounts payable
Customer service/Customer Care experience
Excellent verbal, written, and interpersonal communication skills
Ability to provide strong customer service while actively listening and responding in an appropriate manner
Excellent critical thinking and problem-solving skills, as well as the ability to embrace and adapt to change
Sound analytical skills with high attention to detail and accuracy
Experience delivering results in a fast-paced, deadline driven environment
Sound organizational, multi-tasking, and prioritizing skills
Intermediate Microsoft Office skills (Word, Excel and Outlook)
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Artiva experience
Infolease experience
Intermediate Microsoft Office (Word, Excel, and Outlook) skills
Ability to work effectively, as well as independently, in a team environment

Responsibilities

Support, review, and negotiate a medium to high-risk portfolio consisting of more complex delinquent loans of high-level collateralized accounts which require special handling and research
Research credit and account information, handle workout and restructuring problem loans and restructuring payment plans
Review account equity to determine loss projections
Monitor portfolio for policy compliance and adherence to risk ratings
Assist in the training of entry level staff
Participate in conducting issue specific training in conjunction with Manager
Utilize a high degree of knowledge and understanding of company policies and procedures and execute without issue
Lead by example, handle core assignments effectively while taking on additional responsibilities
Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
Interact with internal customers
Receive direction from leaders
Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements